Neptune Restoration

Mark Chu

4 days ago

Very professional, friendly, caring, and helpful in the whole mitigation process of preventing further damage to my basement from a pipe leak. Neptune Restoration a) responded quickly to my request for service and b) promptly assessed, diagnosed, and c) removed, cleaned, sanitized, and dried all the affected areas. Mr. Steve Kellogg was extremely helpful in explaining the mitigation process and further actions to maintain a dry and clean environment. He provided great recommendations for my concerns in dealing with the insurance and finding contractors to detect and fix the leaking pipe(s). In addition, Mr. Kellogg noticed the outdated original vinyl flooring (under my current wood flooring) exposed from the water damage, and recommended asbestos testing on the flooring, which came back positive on asbestos content. Mr. Kellogg prevented a potential home contamination and health hazard for me and my family. In stressful times like these, Mr. Kellogg and Neptune Restoration made the experience less stressful and provided safety and a sense of relief in any further damage to my home and its living conditions. Thank you so much!!! Highly recommended!!!

Yandy Hernandez

4 days ago

Brian and his team come to our house in Virginia Beach due to a recent water damage the occurred while we were away. The frog room and the garage suffered water damage and my insurance deductible would not cover the damages. His team access the damage, clean the and dispose of the affected area and set up a dehumidifier to prevent further mold. His team was effective, quick response, and treated the area right away giving us peace of mind. Also since the damage had to be pay out of pocket gave us the best price in the market and we are very happy of the outcome. I strongly recommend this company if you found yourself in this situation. Thank you Neptune Restoration, Brian, and his team for the outstanding work at our house.

Quentin Boyd

a week ago

Tim and Steve are awesome is the BLUF. You really do not want to see these guys as that means that something awful has happened, however there are thorough and communicate more than expected for your normal business. They are also helpful with advice and dealing with insurance companies.

Carol Commander

a week ago

Highly Recommend! Neptune Restoration came to my rescue after my hot water heater broke. Lots of damage throughout my home. thank you to the entire team!

Anita Pressley

2 weeks ago

Job well down. I will make them apart of my team.

Michael Wilburn

3 weeks ago

We needed quick action to mitigate an upstairs water pipe leak. Neptune stepped right in and contain the damage. A very professional and dependable service.

Annab M

2 months ago

(I’m a little slow with posting this, but wanted to be sure I did it so I could talk about how happy I am with the work Neptune Restorations did.) I had the unfortunate experience of having a pipe bust in my bathroom late one night (end of April), which subsequently ran into my crawlspace and air conditioning vents. I called a plumber to fix the issue that night since the water had to be shut off to the house to stop it from continuing to flood my bathroom. The plumber recommended I contact Neptune Restorations to help with the water mitigation. I called that evening and left a message, not expecting a call back that night since it was after 9pm when the plumber got there. To my surprise I was contacted by the owner that very night, and he arranged for his co-owners to come to my house the next morning to assess the damage. They arrived promptly, assessed the damage, and advised me to call my insurance company because it would cover the cost of the water mitigation and subsequent bathroom repair. (I honestly had not even thought about calling my insurance company with the stress of the entire water debacle.) Neptune would have started working on the issue that very same day, but my home insurance provider took a little bit to get back to me. Neptune was able to come the very next morning, and get started while also accommodating my need to be at work later that morning. I cannot say enough good things about these guys. They were professional, and extremely helpful. They answered any questions I might have had, and kept me notified of anything that they were doing or needed to do. They also handled the billing with my insurance provider, which I was happy to let them do because it was one less thing I had to worry about. I found everyone that came to my home to be extremely pleasant and down to earth. I hope I never have to deal with something like this again, but if I ever do, I will definitely contact Neptune Restorations.

Mark Davis

2 months ago

I enjoyed doing business with the guys from Neptune Restoration they were very professional ,respectful ,prompt and did an excellent work .I would definitely recommend their services if you like being treated with respect and and also recieve excellent service.

Joseph Fetrow

2 months ago

Very professional, they made a terrible situation a lot easier to navigate! They were very informative and got the work done quickly and safely.

Jane Oribello

3 months ago

Just when we were in the process we f moving, we experienced a leak from our upstairs master bath. Neptune responded promptly and mitigated the water damage, putting us on the path to a complete repair.