Emergency Restoration Services LLC in Virginia Beach, Virginia 23462

Emergency Restoration Services LLC

520 Newtown Rd, Virginia Beach, VA 23462

4.8 (216 reviews)

Overview:
Emergency Restoration Services LLC is a leading water damage restoration service located in Virginia Beach, VA. This company specializes in effectively restoring properties affected by water damage, with a strong commitment to customer service and quality work.

Services Provided:
– Water damage restoration
– Mold remediation
– Damage assessment and consultation
– Reconstruction services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (757) 775-6911
Website: https://moldguy911.com/?utm_source=gmb&utm_medium=organic&utm_campaign=listing

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 216 reviews.

Positive feedback highlights the company’s professionalism, knowledgeable staff, and fast response times. Customers have praised the thoroughness of service and personalized attention during stressful situations.

Examples of positive reviews include:
“Luke was nothing less than a saint.” – Monee Wiggins
“Rick, Logan, and the rest of the ERS team all did an outstanding job.” – Edward Bohlman
“I will recommend this company and him to everyone I know.” – Sarah Averette

The complaint noted concerns regarding compliance with mold remediation standards and poor containment, which led to dissatisfaction.

Review Summary:
Positive Sentiments: Professionalism, fast service, informative staff, personalized approach, and thoroughness.
Negative Sentiments: Issues with mold remediation standards and containment practices.

Additional Ratings:
BirdEye: 4.8 stars based on 216 reviews, indicating consistent customer satisfaction.
Total Lead Smart Rating: 8.5

Conclusion:
Emergency Restoration Services LLC is a highly recommended choice for water damage restoration in Virginia Beach, VA. While they are praised for their fast and professional service, potential customers should be aware of the reported issues regarding mold remediation practices.

Member Since August 2024

Listing Id 230021

Contact Info

520 Newtown Rd, Virginia Beach, VA 23462
(757) 775-6911
Lead Smart Rating :
8.5/10.0

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Listing location

520 Newtown Rd, Virginia Beach, VA 23462

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Reviews

Lindsay Ladnier

2 weeks ago

Disappointment to say the least. Please make sure all are IIRC with 520s mold remediation, and the state law to have prior to any claims made. Poor containment, ran before clearance, left off barriers to Protect the home, despite have standards that were, are, and must be upheld . One projector manager with very little understanding of mold and remediation and cross contamination, made it is especially hard instead of immediately correctly the problem, they all ran. Need serious remediation on the Following of this industry’s standards

Lakeisha Molden

2 weeks ago

Luke’s knowledge and expertise has assisted us properly assessing water damage to our attic and it helped us in getting direction on our roof replacement.

Edward Bohlman

3 weeks ago

Rick, Logan and the rest of the ERS team all did an outstanding job. Highly recommended.

Monee Wiggins

3 weeks ago

Luke was nothing less than a saint . He was very thorough in explaining the process of getting our home back to normal. The service that he provided was personalized to the needs of my family. What more can you ask for such an inconvenient time?! 10/10

Mark Bader

3 weeks ago

Great service! I called today and Serene had a reconstruction estimator on site within hours. She notified me of arrival times and followed up. Once the estimator arrived, Jacob, kept me informed and explained the process of restoration from water damage. I am thoroughly impressed with the service they have provided so far.

Roxanne Headley

3 weeks ago

Process with this company was quick and easy. Especially grateful for the help from Luke and Jay.

Mac Burgess Sr

a month ago

Rick and Logan and Joe did a great job we love the bathroom and they were very nice and caring about everything and very helpful and it did more than expected.

Sarah Averette

a month ago

I’m so glad we ended up with emergency restoration! They are extremely fast and reliable! Luke Gray was our estimator today and before he got here I was stressed out . I had 3 or 4 people telling me different things, he came in and broke everything down and explained what’s going on to me. I will recommend this company and him to everyone I know. I felt less stressed when he left. He took his time and didn’t rush anything. Thank you Luke Gray!!

Josh Averette

a month ago

Luke was our estimator, and I couldn’t be happier with my experience. He was informative, knowledgeable and HELPFUL in every sense through what has been a very stressful situation. I would 100% recommend him to handle any and every emergency restoration situation you may have!

Donna McCartney

a month ago

Can’t say enough about this company. So professional and efficient. Jay was our project manager and he and his crew were fantastic. They were very neat and very cognizant of our household dynamics and very kind to our dogs. Could not find a group of nicer guys.