ServiceMaster Cleaning Services in Villa Park, Illinois 60181

ServiceMaster Cleaning Services

1147 N Ellsworth Ave, Villa Park, IL 60181

4.4 (24 reviews)

Overview:
ServiceMaster Cleaning Services is a water damage restoration service located in Villa Park, Illinois. The company specializes in cleaning and restoring properties affected by water damage, mold, and other related issues.

Services Provided:
Water damage restoration, mold removal, deep cleaning of residential properties, carpet cleaning, and emergency response services.

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (630) 916-1900
Website: www.servicemaster-cs.com

Customer Reviews and Sentiment:
ServiceMaster Cleaning Services has a rating of 4.4 stars based on 24 reviews across different platforms.

Positive feedback highlights the courteous staff, prompt service, and customer satisfaction focus. Customers have appreciated the responsiveness and thoughtfulness during delicate situations, as demonstrated by several positive reviews.

Examples of positive reviews include:
“Super impressed with this company! Super easy to deal with, honest, accommodating and they do their best to make you happy.” – Rana W
“The crew who showed up were prompt and courteous… absolutely would and will use again.” – Rosie BeeBee

However, there are notable negative sentiments regarding poor quality of service and communication, with some customers expressing dissatisfaction over not receiving the quality of service expected for the cost.

Examples of negative reviews include:
“I noticed right away that one of the smaller rugs was barely wet and still smelled like my dog.” – M. Matt
“Wanted to do a deep cleaning… never cleaned the windows until pointed out.” – Mari Jo Irbe Barker

Review Summary:
Positive Sentiments: Courteous staff, prompt service, good communication, and customer satisfaction.
Negative Sentiments: Issues with service quality, unresolved complaints, and poor communication.

Additional Ratings:
BirdEye: 4.4 stars based on 24 reviews, indicating a generally positive perception with some service-related complaints.
Total Lead Smart Rating: 6.5/10

Conclusion:
ServiceMaster Cleaning Services in Villa Park, IL, shows a commitment to customer satisfaction and responsive service. While many customers highlight positive experiences, others have raised concerns about service quality and communication. Potential customers should weigh both the positive feedback and the identified issues before making a decision.

Member Since August 2024

Listing Id 230003

Contact Info

1147 N Ellsworth Ave, Villa Park, IL 60181
(630) 916-1900
Lead Smart Rating :
6.5/10.0

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1147 N Ellsworth Ave, Villa Park, IL 60181

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Reviews

Midwest Reviews

2 years ago

Quoted $6,000 to remove mold in the attic. (Small Ranch home mold isn’t even bad at all just wanted it gone)

M. Matt

3 years ago

I hired this company to clean my room size and some smaller rugs. I must give credit where credit is due. The guys who came out were very courteous. While the rugs were wet, I could not tell the quality of work. Once the rugs dried, I could see that I wasted over $300 on this company’s “service”. I also noticed right away that one of the smaller rugs was barely wet and still smelled like my dog. Perhaps the guys courtesy was a front for the con to come. I would have been better serviced renting a machine from a home improvement store or better, yet I could have bought a shampooer for less than $300. I did inform the company of the poor performance and was ignored. This company will never hear from me again, but everyone I know looking for the services that they offer will hear about them.

Gospel Shock - Christine

4 years ago

Charged my card $700.00 (hold) and never showed up to do job. Won’t call me back to say why. Won’t answer my calls. Completely ghosted me. This was on a vandalism call for a church.

Vineyard Church of Dupage

4 years ago

Thank you George for doing a beautiful job at the church.

Rana W

5 years ago

Super impresssd with this company! Super easy to deal with, honest, accomodating and they do their best to make you happy. They really strive for customer satisfaction and as a customer I’m so appreciative. Thanks again!

Rosie BeeBee

5 years ago

Super-impressed with staff! Connected immediately with someone on the 4th of July, who was very responsive and thoughtful in a delicate situation (and over a holiday and holiday weekend). Was able to schedule the work immediately, easily, and for the date/time i needed. The crew who showed up were prompt and courteous, and very thoughtful in a delicate situation. The crew were meticulous, kind, and went above and beyond to help us. Absolutely would and will use again.

Mari Jo Irbe Barker

7 years ago

Recently purchased a house to renovate. House had been inhabited by 5 smokers/ hoarders. Definitely Needed a deep cleaning! Service Master advertises deep cleaning of tile and grout. They never touched it in bathrooms. Never cleaned the Windows until pointed out and then did only 1/2 of each window? A major, concentrated effort I had expressed to them was a deep cleaning of walls so that I could paint. Never cleaned ceilings and/or closet walls. Needless to say, painting was very difficult. Advertised deep cleaning of floors. All they used was a bucket of water and mop. Swooshed dirty water around. Service master did however, do a fine job cleaning out the vents as it was much needed because of previous indoor tobacco use. All in all, disappointed and would not recommend Service Master to deep clean residential homes.

Marwan Wali

8 years ago

Excellent work, and excellent service.

Lubna L.

8 years ago

Professional and quick.. will call again.

Fadi Jaber

8 years ago

Great service. Very responsive, timely and most importantly top quality work with competitive prices. Highly recommended.