Serenity Restoration in Tucker, Georgia 30084

Serenity Restoration

4732 Stone Dr Suite A, Tucker, GA 30084

4.9 (65 reviews)

Overview:
Serenity Restoration is a highly-rated water damage restoration service located in Tucker, GA. The company specializes in providing prompt and professional services to address various water damage issues, ensuring that timely assistance is available to its clientele.

Services Provided:
– Water damage restoration
– Water mitigation
– Mold remediation
– Damage assessment
– Customer support and communication

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (678) 648-1294
Website: http://serenityrestoration.com/

Customer Reviews and Sentiment:
Serenity Restoration has received overwhelmingly positive feedback across various platforms:
Google Reviews: 4.9 stars based on 65 reviews.

Positive reviews praise the company’s professionalism, responsiveness, and the quality of service provided. Customers frequently mention the effective communication and friendly demeanor of the staff.

Examples of positive reviews include:
“Jennifer and Gio did a wonderful job! They kept me informed and they were awesome to talk to!” – Julia C
“Daniel and Luis were prompt, professional and communicative… Could not have asked for a better experience!” – Nicole Peterson
“My experience with Serenity was amazing… I would recommend using Serenity Restoration if you are looking for a reliable restoration company.” – Ma’Achia Whiting

A single negative review highlighted issues with follow-up communication and delays in providing estimates.
“I constantly messaged them for an estimate but never got one… I called the office to follow up and was told I would be given a call. Never got any follow up.” – Son Tran

Review Summary:
Positive Sentiments: Excellent customer service, professional team, prompt responses, effective communication, and quality workmanship.
Negative Sentiments: Communication issues regarding estimates and follow-up.

Additional Ratings:
BirdEye: 4.9 stars based on 65 reviews, indicating high customer satisfaction with minimal complaints.
Total Lead Smart Rating: 9.0

Conclusion:
Serenity Restoration stands out as a reliable option for water damage restoration services in Tucker, GA, known for their professionalism, effective communication, and high-quality work. While the company enjoys a strong reputation, potential customers should consider the noted communication issue in isolated reviews.

Member Since August 2024

Listing Id 229635

Contact Info

4732 Stone Dr Suite A, Tucker, GA 30084
(678) 648-1294
Lead Smart Rating :
9.0/10.0

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4732 Stone Dr Suite A, Tucker, GA 30084

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Reviews

Julia C

a month ago

Jennifer and Gio did a wonderful job! They kept me informed and they were awesome to talk to! I highly recommend Serenity Restoration!

Nicole Peterson

3 months ago

Serenity Restoration services have been absolutely terrific! Daniel and Luis were prompt, professional and communicative- keeping us informed of what they were doing every step of the way. Could not have asked for a better experience on the water mitigation service side of their business. Expecting nothing less from the restoration team as they come in to complete the job!

MB Mooney

4 months ago

Great job by Daniel and Jennifer!

Son Tran

4 months ago

Someone had came out twice to measure and assess the damage. I constantly messaged them for an estimate but never got one. The manager showed up on the day my insurance person came and said he was going to follow up with me. Never did. I called the office to follow up and was told I would be given a call. Never got any follow up. Giving them two because they were at least nice when they showed up

Eddie Perez

5 months ago

Very good job by this company Serenity Restoration, very Profecional and always on time. This worker name Daniel is very good and always on top of everything. Well done

Ma'Achia Whiting

5 months ago

My experience with Serenity was amazing. I had a huge water issue in my kitchen and had water damage everywhere. Matt and AJ came out initially and were able to answer all of my questions that I had and were able to get me setup for the mitigation process. Daniel and his team came out and pulled everything up and cleaned out any mold. Daniel and Luis were very friendly and very attentive. The team helped explain the process to me every step of the way, and I am very appreciative. I would recommend using Serentiy Restoration if are looking for a reliable restoration company. Ma’Achia

Jared Patterson

6 months ago

Serenity Restoration did a fantastic job on my home that suffered water damage in mid-December from an overflow to my 1/2-bathroom toilet. Serenity responded quickly to my concerns and was extremely helpful throughout the process. I would like to thank the following team members! Oscar, Daniel, GIO, and Jenn. All of these employees were pleasantly helpful, and I am thankful for each of you!

Avram Polinsky

6 months ago

Great work! Alex and Daniel were very professional and friendly!

Jake Hoffmann

8 months ago

Contacted Serenity Restoration for a second opinion on a house we purchased with prior water damage issues in the crawl space. Very responsive, showed up on time and helped with exactly what we needed. Would use again and would recommend.

Betty Patterson

10 months ago

The crew came out and addressed the situation and came back and took care of the water damage clean up. Very polite staff and would highly recommend for mitigation work ! Thank you guys!