ASAP Restoration LLC

Krys Ayres

a week ago

Professional. Reliable. Patient. Accountable. Honest.

rae cuso

a month ago

LOOK NO FURTHER!!! If you have any type of disaster, call ASAP—- ASAP! I never wrote reviews but the customer service from ASAP deserves 10,000 positive reviews. I had a water leak that caused us to be removed with our children from our home. I made the mistake of originally going with a very shady, horrible restoration company that caused my original issue to be 100 times worse. I called ASAP after hours thinking I would leave a voicemail. Tim who is the most ethical, amazing person answered the call, cared and listened to all my concerns. He empathized with what I was going through because these things we never planned. He offered to come out the next day and put up a proper containment with no strings attached just from the goodness of his heart. He then created a strategy I was comfortable with and didn’t make me feel badly or act like I was overreacting. He listened to my concerns and built a plan for us so I could sleep at night bringing my kids back into our home. Then Jeff and Maria were absolutely angels. They were in the trenches caring for my sons special items and going ABOVE and beyond Shay I expected. They dressed in their protective gear in hot AZ weather and had smiles on their faces doing really difficult work. We were not a “job” to any of this team. They treated us like of this had happened to one of their own family members. There are so many shady horrible companies out there and there are so many people that claim AZ mold isn’t a big deal. Whatever your views are trust these professionals with your life, your health, your home. They will work within what’s important to you. Don’t fall victim to these shady non caring companies with 5000 5 star reviews. I fell for that and thank God that Tim, Jeff and Maria could clean up that mess. If someone doesn’t put on a protective suit, put up a proper containment, run to ASAP. Better yet START with ASAP. I don’t wish what I’ve gone through on anyone but if I ever hear of anyone in this situation I will refer them to this team of angels.

Julia To

2 months ago

I highly recommend you take your business else where. if you start to read other reviews you will see that there are many similar types of stories. Run as fast as you can! ASAP Restoration is by far the worst company to work with. If I could give 0 star, I would absolutely give them a 0 all around. They are the most disorganized and act in very suspicious fraud like activity. From the beginning of when they were assigned to our house, they were completely disorganized, had a TON of turn over with their staff in which they let us know this was due to fraudulent activity within their internal staff. The first red flag that we saw should have been the fact that they claimed to “undercharge” us for our extra upgrade outside of our insurance approval and in return told us to give them a 5 star review. Everyone was sub-contracted out and the tile sub-contractor actually blew up at us and cussed us out escalating an issue based on his frustration with ASAP. Additionally, upon completion of our job, they cut all their contracts with their sub-contractors. Six months later, after the completion of our bathroom the owner Josh and his associates called us about 8 times within an hour and several texts harassing us and threatened to take us to court and send us into collections for money we owes them. Mind you this call happened in the middle of a work day, where my husband and I were both unavailable to answer the call due to being in meetings. My husband finally answered and asked that we have 20 mins to call back to understand what was going on, Josh was extremely rude and tried to say no. Once we did call him back him and his associates were extremely hot tempered and rude, cussed us out and then made absolutely inappropriate remarks. The company claimed we owed them $1500 as our deductible was $1000 (when all these numbers were false and incorrect) and we have documentation stating they would not start on our project until the money was paid in full. As professionals who are very familiar with insurance fraud an acting in suspicious fraudulent activity (working in the field for 10+ years), there were many red flag that this company demonstrated and they were reported to have an investigation completed on them. During the entirety of our project, the project manager didn’t even come out until close to the end of the project, when there were escalations due to their sub-contractor cussing us out. Additionally, they also tried to close our our project with our insurance company claiming they completed our project weeks before they were even done. There is many more details to this horror story, but I have chosen not to relive this.

Jeff Kucko

2 months ago

Did a great job putting up temporary walls after block wall knocked down from vehicle hitting it. Hassle free, quick and efficient. Took less than 5 hours from call to completed installation. Geoffrey and Joseph did a great job.

Mohammad Barakat

2 months ago

Appreciate Josh and his team for an a quick response phone call and text. We texted Josh of area needing to be serviced and he provided and honest and efficient review and what would be needed! Thank you ASAP Restoration

Carrie Bader

2 months ago

The owner, Josh called me several times to sell services. He appeared to be an honest businessman. Once my check was cashed, he was unavailable. They did not start removing wet drywall or flooring for 2.5 days. When the crew finally showed they worked 4 hours and said they had to stop as too much overtime last week. They returned the next day and work a couple more hours. I did not have them tear up our travertine, as still under observation for potential damage. No damage to date: they wanted to rip out claiming insurance will need to cover expenses. Then they ask I sign a waiver not to take the company to court for litigation as I stopped them from tearing up non-damaged materials. I would never recommend this company. I do not support stealing from insurance companies as this raises all our rates.

linda oesterle

2 months ago

I definitely recommend ASAP restoration. Andre was the best. He was professional, honest and truly cared . ASAP is lucky to have Andre. He took care of us and felt confident we had the right person and company to help with our water leak issue . Thank you ASAP restoration and Andre.

Naomi P.

3 months ago

The demo team at ASAP Restoration was amazing. Thank you to Tim, Maria, Jeremy, Andre, Joseph and Jeffrey! Super polite, and they did clean work for a messy water and mold job at my home. I highly recommend them for emergency restoration work. Thanks again!

Edna Broas

3 months ago

The ASAP restoration company is top shelf organization whose people excel in customer service. We had water damage that affected a couple of spots in the ceiling and water flowed behind walls and traversed 2nd and 1st floors. Jeffery was the primary lead on the demolition and he gave helpful descriptions of the process from condition evaluation, estimates, insurance proceedings, demolition and repair. He was very thorough in evaluating the extent of the visible damage as well as checking throughout the whole house (ceiling) to ensure that no other moisture/problem spots were present. He was always prompt and kept us updated every step of the way. We appreciate Jeffery, Maria & Jeremy; they worked diligently and made a concerted effort to reduce the impact of the demolition (of a sizable chunk of ceiling and wall) in our daily routine. They always leave the work area very clean each time they come to the house.

Amanda alioto

3 months ago

Fast service and great communication