Overview:
SERVPRO of Whittier, located in Santa Fe Springs, CA, specializes in water damage restoration services. With a focus on prompt and effective restoration processes, they respond quickly to emergencies, ensuring customer satisfaction through their professional service.
Services Provided:
– Water damage restoration
– Fire damage restoration
– Mold remediation
– Asbestos and lead testing and removal
– Residential damage mitigation
Hours of Operation:
Monday to Saturday: 8 AM to 5 PM
Contact Information:
Phone: (562) 698-5368
Website: https://www.servpro.com/locations/ca/servpro-of-whittier?utm_medium=yext&utm_source=gmb
Customer Reviews and Sentiment:
SERVPRO of Whittier has received outstanding reviews across various platforms:
Google Reviews: 5.0 stars based on 118 reviews.
Positive feedback highlights the company’s excellent customer service, quick response times, and the professionalism of their staff. Customers consistently commend their thorough communication and attentive care during stressful situations.
Examples of positive reviews include:
“Emmanuel and his crew were amazing. The clean up was right away… I highly recommend Servpro Whittier.” – Cherine Mendoza
“Emmanuel Viera treated my house as if it was his own. The craftsmanship and professionalism was beyond expectations.” – Chip Nakakihara
“Jose Arreguin from Servpro was incredible! He was so attentive and informative!” – Clarissa Itu
However, there is one negative review that notes dissatisfaction with the quality of cleaning after a fire incident, leading to significant issues with the restoration process.
Negative feedback highlights:
“They did not clean anything and tore out my bottom cabinets and destroyed a couple of them.” – Chrisstacy Wahl
Review Summary:
Positive Sentiments: Excellent customer service, quick response, attentive staff, thorough communication, professional workmanship.
Negative Sentiments: Issues with cleaning after restoration, damage to property during service.
Additional Ratings:
BirdEye: 5.0 stars based on 118 reviews, reflecting a strong customer satisfaction trend.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of A. No complaints were reported in the last three years.
Total Lead Smart Rating: 9.1
Conclusion:
SERVPRO of Whittier is a highly regarded choice for water and fire damage restoration in Santa Fe Springs, CA. Known for their professionalism and excellent customer service, they consistently exceed expectations. Nonetheless, potential clients should be aware of isolated incidents that might affect their overall experience.
Member Since August 2024
Listing Id 227830