ServiceMaster by One Call Restoration

Overview:
ServiceMaster by One Call Restoration is a water damage restoration service located in Santa Ana, California. The company specializes in restoring properties affected by water damage, ensuring timely and professional service for their clients.

Services Provided:
– Water damage restoration
– Insurance coordination
– Home remodeling

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (949) 536-8811
Website: https://www.servicemasterrestore.com/servicemaster-by-one-call-restoration/?utm_source=gmb&utm_medium=organic

Customer Reviews and Sentiment:
ServiceMaster by One Call Restoration has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 6 reviews.

Positive feedback highlights effective communication and professionalism:
“I would highly recommend using this company. Patrick was the best and went above and beyond for us.” – Mallory Dickinson

Negative sentiments include poor handling of customer complaints and lack of communication:
“Had an issue with one of their drivers backing into my car… they never returned the call.” – Ron Hodges
“My complex had a plumbing flood… Now they are holding my stuff hostage…” – Mark Edwards

Review Summary:
Positive Sentiments: Professional service, good communication with insurance, timely arrival.
Negative Sentiments: Poor response to complaints, issues with service policies, unresolved customer grievances.

Additional Ratings:
BirdEye: 3.0 stars based on 6 reviews, reflecting a similar trend of customer dissatisfaction with certain issues.
Better Business Bureau (BBB): Not applicable.

Total Lead Smart Rating: 4.3

Conclusion:
ServiceMaster by One Call Restoration provides essential water damage restoration services in Santa Ana, CA. While the company is praised for professionalism and effective communication, potential customers should be cautious of the reported communication issues and service handling before making their choice.