The Disaster Company in Salt Lake City, Utah 84104

The Disaster Company

2492 Custer Rd, Salt Lake City, UT 84104

4.6 (30 reviews)

Overview:
The Disaster Company is a water damage restoration service located in Salt Lake City, UT. They specialize in responding to water damage emergencies and providing comprehensive restoration services to ensure homes are returned to pre-damage conditions.

Services Provided:
– Water damage restoration
– Flood cleanup
– Basement restoration
– Coordination with insurance companies
– Temporary repairs

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (801) 741-0000
Website: https://www.disastercompany.com/

Customer Reviews and Sentiment:
The Disaster Company holds a strong overall rating of 4.6 stars based on 30 reviews across various platforms.

Positive feedback highlights the company’s responsiveness, professionalism, and effective communication during stressful situations. Customers have praised their coordination throughout projects, quick initial response times, and the quality of restoration work.

Examples of positive reviews include:
“Always very responsive and Walker made sure we understood the timeline.” – Rachel Baldwin
“The coordination throughout the whole project was impressive!” – Shalene Myers
“They were professional, friendly, and responsive during a stressful time.” – Cindy Wardell

However, some negative experiences have been noted, particularly concerning communication and project delays. One reviewer mentioned significant issues with follow-up and management during the repair process after the initial cleanup.

Negative review example:
“We would go days without hearing anything… I would’ve saved an exorbitant amount of time, money and mental stress.” – Ashley Blackburn

Review Summary:
Positive Sentiments: Responsiveness, professionalism, effective communication, quality restoration services, and thorough cleanup.
Negative Sentiments: Issues with communication, project delays, and management during the repair process.

Additional Ratings:
Google Reviews: 4.6 stars based on 30 reviews, reflecting overall customer satisfaction with their services but with some concerns noted.
Total Lead Smart Rating: 8.3

Conclusion:
The Disaster Company in Salt Lake City, UT is a reputable choice for water damage restoration services, known for their effective emergency response and professional demeanor. However, potential clients should be aware of some mixed feedback regarding communication and project timelines to make an informed decision.

Member Since August 2024

Listing Id 227200

Contact Info

2492 Custer Rd, Salt Lake City, UT 84104
(801) 741-0000
Lead Smart Rating :
8.3/10.0

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2492 Custer Rd, Salt Lake City, UT 84104

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Reviews

Jessi Spires

5 days ago

Awesome

Rachel Baldwin

a month ago

We had a major home leak and The Disaster Company and Walker were so great throughout this entire process. Always very responsive and Walker made sure we understood the timeline and set very clear expectations. He did everything he could to expedite things for us when he could. We’re so happy with how everything turned out!!!

Scarlet Magre

a month ago

Great working with them

Shalene Myers

a month ago

Great service! The coordination throughout the whole project was impressive!

Ashley Blackburn

a month ago

I was hoping at the end of our journey with this company I would be leaving a five star review. Sadly, that’s not the case. Giving them 2 stars is generous, but they did do a good job at the remediation portion of the project. Our home had a major flood August of 2023. This company was quick to come out and fix the flooding issue with temporary repairs to ensure we weren’t getting anymore flooding. They were quick to do the initial cleanup and the demo portion of our basement. But from there on out and when Walker took over as the project manger to begin the repair process it was a total nightmare. I cannot even express in words how much anxiety this company caused me and my husband. We were told initially that things would be wrapped up by Thanksgiving of last year, then to be told Christmas. In reality things finally got completed last week. Close to the end of May. Without going into a lot of detail, there was a major lack of communication not only between Walker and their subs/vendors (things not getting ordered when they told us it was – like our window in the basement) but also between us and Walker. We would go days without hearing anything and the only way to get a response would be to bombard Walker and the rest of the employees to get a reply or an answer. A great example of the frustration with this company is our glass doors on our showers. This company would tell us the lead time was 6-8 weeks. So my husband took over and found a glass company that could get them done in 3 weeks. We should’ve just contracted this entire thing ourselves and saved ourselves an exorbitant amount of time, money and mental stress. Craig the owner, needs to step up his game and hire another project manager or additional pm’s to avoid catastrophe for his clients.

Ann Helsel

3 months ago

Amber is awesome! Trustworthy company

Milly Taylor

3 months ago

Walker was very helpful and knowledgeable.

Cindy Wardell

3 months ago

The Disaster Company people were professional, friendly, and responsive during a stressful time. They worked around my schedule, were fast, and cleaned while they worked and after. They were particularly careful during our remodel to protect some areas I had missed during prep for their arrival.

Willis Kenner

3 months ago

Disaster Company was very responsive on getting the job done and working with my insurance company.

Danelle Jensen

3 months ago

We had a large flood in our basement, and The Disaster Company cleaned everything up and rebuilt our entire basement back to how things were prior to the flood. We highly recommend this company.