Rocky Mountain Cleaning & Restoration

Overview:
Rocky Mountain Cleaning & Restoration is a reputable cleaning service located in Pocatello, ID, specializing in water damage restoration and carpet cleaning. The company has established a strong presence in the local community, providing high-quality cleaning services to its clients.

Services Provided:
– Water damage restoration
– Carpet cleaning
– Air duct cleaning

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (208) 237-1938
Website: https://yourrockymountain.com/

Customer Reviews and Sentiment:
Rocky Mountain Cleaning & Restoration has received overwhelmingly positive feedback across various platforms:

Google Reviews: 5.0 stars based on 406 reviews.

Positive feedback emphasizes the professionalism, quality of work, and promptness of the staff. Customers appreciate the courteous service and efficiency in completing jobs.

Examples of positive reviews include:
“I’ve had them cleaning my carpets for years. This summer I flooded my basement and they were right out to help.” – Chris Nelson
“Their staff was courteous and friendly, their work was excellent!” – Jeremy & Jenilee Johnson
“I had spilled coffee on my light color carpet… Thank you much. You did a great job.” – Laurie Bickley

However, there is a notable complaint regarding a job not being completed to the customer’s satisfaction.

Negative Sentiment Example:
“Work was not done to my satisfaction. Their reason for leak in basement was repaired. It leaked after they said it was fixed.” – Terry Felsman

Review Summary:
Positive Sentiments: Excellent service, friendly and courteous staff, promptness, high-quality cleaning results.
Negative Sentiments: Issues with customer satisfaction in specific instances, unresolved refund requests.

Additional Ratings:
Total Lead Smart Rating: 8.5/10

Conclusion:
Rocky Mountain Cleaning & Restoration is an excellent choice for cleaning and restoration services in Pocatello, ID. With a remarkable rating and a majority of positive customer experiences, the company is well-regarded for its professional staff and quality services. However, potential customers should be mindful of the isolated complaints when considering their services.