SERVPRO of Lacey

fiesty kitty

a day ago

The servpro team was awesome! Leanne, Darren, Milton, Edwardo, & Trenesse were great. We couldn’t ask for a better crew.

Jennifer Matthews

5 days ago

I recently hired Servpro to do some mold remediation. I had several people come to give me quotes. Several people told me I could take care of the issue myself but I decided to move ahead with Sevrvpro because of the exact way they told me the mold needed to be treated. It matched what I know to be the safest way. I have serious health issues and could not take any risks. I was quoted $650 and was told the mold would be remediated by: 1) Creating a contained work area around the affected area to stop the spread of mold spores and mold debris. This would be done with plastic sheeting to create a closed environment. 2) Use a HEPA Vacuum to remove the mold 3) Remove additional mold with an EPA-registered antimicrobial or however, they saw fit. 4) Leave a HEPA air scrubber in the contained area for a full 24 hours to stop the spread of any mold or spores. ( I was told that was the bulk of the fee) I was told by the professional at THEIR company that was the only safe way to do that. I paid half upfront. On July 3rd an employee came and left (was there for about 5 minutes) and no work occurred. I called the business to see what was going on and was told many different answers but ultimately was told the work has been completed. That was an absolute falsehood. Not only did steps 1, 2, and 4 not happen (even according to the company) but step 3 never occurred either. The employee claimed he wiped the area down but the mold was covered in spider webs and it was clear that was not true. I asked what was going on with the money that I paid since no services were rendered and I was told I would be refunded $25. What was I charged $300 for? To have mold spores inappropriately released into my home? Besides the fraud, this is a serious safety issue. People are entrusting their health and that this company will do things according to the manner they were told. RUN!

Jim Wesson

4 weeks ago

Ninoska and Sarah were awesome. They done what 3 other companies would not do. They done a great job.

Bonnie

a month ago

The crew who cleaned and brought our rugs and furniture back to us were excellent. Thank you to Ninoska, Robert, Joanne, Milton and Sarah 😊 …

Jackie Feden

a month ago

Luanne, Lennox, Milton, Darren, Darren jr, Trenesse Did a fabulous job. Very friendly and was careful at putting our furniture in the right place. Wonderful crew.

DionRacing 426

a month ago

I’m ever so grateful for the help of Ninoska and her team Loanne, Trennesse, Sarah, Adam, Roberto, Arturo, Darren, Eli, Noah, Adam, Darren J, and James (I apologize for any misspelling of names) they were very efficient and communicative as well as understanding after my family’s home caught fire.

Shannon Warnke

2 months ago

I DON’T EVEN WANT TO GIVE THEM THE 1-STAR, BUT I’M FORCED TO IN ORDER TO LEAVE THIS REVIEW! If your reason for reaching out is emergent at all DON’T BOTHER! It’s 7:30am on a Saturday and I miss took 24/7 EMERGENCY SERVICE to mean exactly that. But apparently this is only a ploy for you to schedule during ‘banker’s hours’ , their TRUE response hours of Monday through Friday 9am-5pm. The man that answered the phone at dang near 8 o’clock in the morning was clearly still in bed. His initial response to the emergency I had, causing me to CLOSE DOWN my Cafe during our busiest day was “dang…that sucks” and when I requested emergency help to fix the problem so that I could potentially salvage the last half of the weekend sales and be open for Mother’s Day was “Well, we really umm aren’t open umm on weekends, not even for emergency calls…well, umm, I mean, umm unless you REALLY want us to come “ 😖 At this point the red flags 🚩 were screaming not to hire this company. As a small business owner, and that business being a 7-day a week espresso and food service industry, I had always taken comfort in knowing that ServPro, a well known ‘there when ya need ‘em in an emergency’ resource. And ANYONE in the restaurant business knows that there’s MANY things that can happen in a commercial kitchen that can shut you down 😞 If you live in the Lacy/Olympia area, take notes, this area’s ServPro isn’t there to help save the day UNLESS your unfortunate , unplanned situation happens during the week and before 5pm, so good luck with that!

Vicente Apantipan

2 months ago

10/10 fully recommend Ninoska and Arturo are very nice peaple did an amazing job cleaning 👍 …

ChrisDValencia

3 months ago

Ninoska, Darren, Roberto and Arturo were absolutely amazing. They were courteous, professional and very helpful. I am very satisfied with the service my company received. We would use them again and refer them to anyone needing such spectacular service. Sincerely Wurth Louis and Company.

Karen Hall

3 months ago

Ninoska and her team, Erick , Milton and Katy , Mason , Trennese were fast, efficient and packed our things very well. They were a delight to work with and we appreciate them very much!! UPDATE: our move in team Katy, Eduardo, Darren, and Noah were quick, reliable and took such care for our things. We appreciate their team!