Superior Restoration of Kentuckiana Corp in New Albany, Indiana 47150

Superior Restoration of Kentuckiana Corp

30 Scribner Dr, New Albany, IN 47150

4.8 (33 reviews)

Overview:
Superior Restoration of Kentuckiana Corp is a water damage restoration service located in New Albany, IN. The company is recognized for its commitment to high-quality restoration services, focusing on addressing water damage in residential properties.

Services Provided:
– Water damage restoration
– Basement leak repairs
– Flood recovery and damage assessment
– Drywall and flooring repairs
– Professional cleaning and restoration

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (812) 941-1000
Website: http://superiorrestorationofkentuckiana.com/

Customer Reviews and Sentiment:
Superior Restoration has received largely positive feedback across various review platforms:

Google Reviews: 4.8 stars based on 33 reviews.

Positive sentiments highlight the professionalism, efficiency, and thoroughness of the crew. Customers appreciated the courteous service, clear communication, and willingness to answer questions.

Examples of positive reviews include:
“I was impressed at how the crew stayed on task… a special thanks to the project manager, Justin.” – Charlotte Wakefield
“Excellent workmanship.” – Jennifer Sarles
“Very nice to work with. Quick response and professional.” – Rebecca Matthews

However, there is a notable negative review regarding communication issues and unprofessional behavior, particularly highlighting an incident involving unauthorized entry into a customer’s home.

A negative review mentions:
“Would not recommend… very unprofessional and the owner is very nasty.” – Samantha Korfhage

Review Summary:
Positive Sentiments: Professionalism, high-quality work, courteous staff, quick response times, clear communication.
Negative Sentiments: Communication issues, unprofessional actions, and one unresolved customer dispute.

Additional Ratings:
BirdEye: 4.8 stars based on 33 reviews, showing high customer satisfaction with a few issues noted.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating). There is one complaint noted in the past three years.
Total Lead Smart Rating: 8.0

Conclusion:
Superior Restoration of Kentuckiana Corp stands out as a reliable option for water damage restoration in New Albany, IN, offering professional service and quality workmanship. While most customer experiences are positive, potential clients should take note of the isolated negative feedback regarding communication before proceeding.

Member Since August 2024

Listing Id 223801

Contact Info

30 Scribner Dr, New Albany, IN 47150
(812) 941-1000
Lead Smart Rating :
8.0/10.0

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30 Scribner Dr, New Albany, IN 47150

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Reviews

Charlotte Wakefield

a month ago

I was impressed at how the crew stayed on task. They were very courteous and polite. They left the property clean. A special thanks to the project manager, Justin. He was very professional and went out of his way to see the job was completed as promised. The roof is beautiful

Nicole Routon

7 months ago

We had a leak in our basement from a bad sump pump, and Superior was the nicest, most compassionate company to interact with during a very stressful time. The work on our floors, drywall, and paint went flawlessly and looks so professional! Christine and her crew are amazing to work with!

Allison Upton

7 months ago

I could never say enough about how wonderful an experience we had with Superior Restoration. Having never been through a tree falling on our house, there were things we didn’t know about, but Christy always took time to explain what was to happen and answered every question I had. Her humor, kindness, and work ethic made her a pleasure to work with. As for the crew who did all the repairs…I have nothing but good things to say. They worked so hard every day, were so polite, and put everything back better than it was before. So it you want a company that you can trust to be helpful and do an excellent job, then Superior Restoration should be your choice! Thank you!

Jennifer Sarles

9 months ago

Very Professional!! They did an outstanding job and was quick and efficient. Excellent workmanship.

Mac Walker

10 months ago

My wife and I were thoroughly impressed by Jordan and his team’s top-notch work and professionalism. I also greatly appreciated their transparent and accurate pricing. Highly recommend!

sunflower sky

11 months ago

Jordan Rookstool was so nice , professional , very Knowledgeable

Samantha Korfhage

11 months ago

Would not recommend, They don’t communicate and will enter your home without permission. Very unprofessional and the owner is very nasty, He wouldn’t take responsibility or even apologize. Don’t know how these people sleep at night. Christy was also very rude and acted as if she knew everything and didn’t care to listen to her customer. Team is unprofessional they wanted to cut corners to make more money and put us back in a home with mold. Serve Pro was wonderful. I have pictures, messages, video recordings, and recorded phone calls. Very disappointed in this company.

Daniel Ratliff

a year ago

We had some small flooding in our kitchen and Christy came out within a couple hours. She did an assessment, gave us the information we needed to prevent any damage to our home, and revisited in a few days to make sure everything was improving with fans and a dehumidifier. She was very professional and saved us from some extensive water damage. Will 100% be using Superior Restoration of Kentuckiana again in the future!

Azdra Cruz

a year ago

Jordan was great to work with!

Rebecca Matthews

a year ago

They were very nice to work with. Quick response and professional. There were other companies that came and tried to get us to do more work than was necessary, but Superior was honest about what we needed, I I really appreciate that.