KELPRO Fire & Water Restoration in Myrtle Beach, South Carolina 29577

KELPRO Fire & Water Restoration

1010 8th Ave N, Myrtle Beach, SC 29577

3.9 (7 reviews)

Overview:
KELPRO Fire & Water Restoration is a water damage restoration service based in Myrtle Beach, SC. The company specializes in resolving issues related to water damage, mold remediation, and restoration, ensuring homes are safe and restored to their original condition.

Services Provided:
– Water damage restoration
– Mold remediation
– Restoration services
– Professional assessments

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (843) 626-5800

Customer Reviews and Sentiment:
KELPRO Fire & Water Restoration has a mixed reputation with a rating of 3.9 stars based on 7 reviews.

Positive feedback highlights the professionalism and quality of services provided. Customers have expressed appreciation for the thorough assessments and timely execution of the work.

Examples of positive reviews include:
“This has best experience working with Kelly and his company.” – Mary Chambers
“They took charge of my mom’s water damage from the beginning to the end of the project.” – Cindy Wilson
“KELPRO OF MYRTLE BEACH is the company you call! You’ll be very satisfied with their workmanship.” – Gabriel Fucci

Conversely, negative reviews emphasize poor customer service and lack of communication, with customers expressing frustration over unreturned calls and unresolved issues.

Examples of negative reviews include:
“Poor customer service. No calls return.” – Sondra Vandemark
“Awful customer service.” – Robyn Griffith

Review Summary:
Positive Sentiments: Professionalism, quality workmanship, timely service, thorough assessments.
Negative Sentiments: Poor customer service, lack of communication, unresolved issues.

Additional Ratings:
Google Reviews: 3.9 stars based on 7 reviews.
Total Lead Smart Rating: 5.5

Conclusion:
KELPRO Fire & Water Restoration offers professional water damage restoration services in Myrtle Beach, SC, noted for their quality work and professionalism. However, potential clients should be cautious of the recurring issues with customer service and communication that have been highlighted in several reviews.

Member Since August 2024

Listing Id 223539

Contact Info

1010 8th Ave N, Myrtle Beach, SC 29577
(843) 626-5800
Lead Smart Rating :
5.5/10.0

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1010 8th Ave N, Myrtle Beach, SC 29577

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Reviews

Mary Chambers

2 years ago

This has best experience working with Kelly and his company. I had a mold problem that could not be resolved until I worked with KELPRO Restoration. They were very professional in assessing the situation and provided recommendations to address the problem in a manner that was easy understood. They provided a step by step approach and kept me informed along the way. The work was performed timely and with a high level of quality. The company is trustworthy and caring, which is very rare these days. I always felt that the company was doing their very best to address the problem and they did. Because of Kelly, my home is safe. Thank you.

Sondra Vandemark

6 years ago

Poor customer service. No calls return. Pass the blame and won’t accept responsibility for their work

Robyn Griffith

6 years ago

Don’t hold your breath waiting for a call back. I’ve been calling for a week about a door installed by Kelpro that has been leaking since day 1 and still haven’t gotten a return call or any sort of answer despite giving my phone number twice and constsntly following up. I left this review on their Facebook page and an employee messaged me some nonsense about asking me to make contact with them before smearing their name in the community. She then stopped responding and STILL no one has returned my call. Awful customer service. I do this for a living and am appalled at their complete lack of communication. Unfortunately this matter was handled before I moved in, and my boss can’t even fix this door without having to take a reciprocating saw to the nails used to install it when it only requires screws. The owner says the door leaks because we don’t have an overhang… we have gutters and it leaks because the slab sags in the unlevel frame. Kelpro employees came out twice and caulked around the trim and screwed a wooden board under the door to the foundation of the house. Completely pointless and a waste of time which is why the door still leaks and is now rotting.

Joe Cornett

6 years ago

Very Dependable, excellent work.

Cindy Wilson

7 years ago

Kelly and his team are the best. They took charge of my mom’s water damage from the beginning to the end of the project. My moms house has never looked better. Thank you KELPRO!!!

gabriel fucci

11 years ago

Anyone needing this type of service….KELPRO OF MYRTLE BEACH is the company you call! You’ll be very satisfied with their workmanship, courteousness, and results during and after restoration is completed. Any concerns you might have are addressed immediately. KELPRO FIRE AND WATER RESTORATION OF MYRTLE BEACH is the company I highly recommend. Thank you for a GREAT JOB!!! GABE FUCCI