SERVPRO of Morgantown in Morgantown, West Virginia 26508

SERVPRO of Morgantown

714 Venture Dr #200, Morgantown, WV 26508

4.5 (16 reviews)

Overview:
SERVPRO of Morgantown, located in Morgantown, WV, specializes in water damage restoration services. The company offers a range of solutions to help clients recover from water-related emergencies, ensuring a seamless restoration process.

Services Provided:
Water damage restoration, flood cleanup, fire damage restoration, professional and friendly services, prompt response to emergencies.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (304) 291-3434
Website: https://www.servpro.com/locations/wv/servpro-of-morgantown?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 16 reviews.

Positive feedback emphasizes the professionalism, friendliness, and efficiency of the team. Customers have noted how the crew made challenging situations more bearable and offered great customer service.

Examples of positive reviews include:
“Professional, friendly, awesome, hard working group” – Teresa Dye
“Had a supply line in my bathroom on the second story go and flooded my kitchen… would highly recommend them” – Zac Kern

The negative review highlighted issues with billing practices, noting dissatisfaction with being charged for services not performed, which led to significant frustration for a customer.

Review Summary:
Positive Sentiments: Professionalism, friendly staff, excellent customer service, efficiency, helpfulness.
Negative Sentiments: Billing practices leading to customer dissatisfaction, concerns over charges for unperformed services.

Additional Ratings:
BirdEye: 4.5 stars based on 16 reviews, reinforcing the positive feedback overall.
Total Lead Smart Rating: 8.5

Conclusion:
SERVPRO of Morgantown appears to be a reliable choice for water damage restoration services, appreciated for their professionalism and customer service. However, prospective clients should be cautious of the complaints regarding billing practices when engaging their services.

Member Since August 2024

Listing Id 223353

Contact Info

714 Venture Dr #200, Morgantown, WV 26508
(304) 291-3434
Lead Smart Rating :
8.5/10.0

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Listing location

714 Venture Dr #200, Morgantown, WV 26508

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Reviews

Brittany Hull

5 months ago

5 star!!! Would recommend to anyone. Everything was perfect.

Teresa Dye

6 months ago

Professional, friendly, awesome, hard working group of people. They made dealing with the nightmare we experienced much more bearable. Highly recommend!!!!!

Corey Kyle

11 months ago

We were billed for an entire room that only had water damage to a very small portion. Beds, dressers, couches, and desks that were heavy were not moved and cleaned under but we were billed for that also. We were also billed for steam cleaning that did not take place. I was ok with the team not moving the large furniture because it wasn’t wet under all of them, but I did not know that we would still be billed for it. Since we were paying out of pocket instead of through an insurance company it is something my family and I will remember for a long time. We were told up front that billing would be based on the time they spent in our home, not based on square footage and it turns out that they bill for both and they err on the side of mansion and forever in both measurements. 8k for 3 hours of work.

Corrie Shaffer

a year ago

Great customer service, the crew onsite was quick!

Hailee

a year ago

Such an awesome company, everyone here is so professional and so helpful, I would totally recommend them!!

Zac Kern

a year ago

Had a supply line in my bathroom on the second story go and flooded my kitchen and basement below and was absolutely devastated. Servepro showed up and alleviated alot of the stress I had built up after finding my kitchen ceiling caving in… would highly recommend them to anyone I know in a similar situation.

Skylar Johnston

a year ago

Great team to have work for your fire damage needs!

Melissa Yekel

5 years ago

Great customer service. Kind and understanding crew. Highly recommended