ICS Insurance Construction Services in Midwest City, Oklahoma 73130

ICS Insurance Construction Services

111 N Post Rd, Midwest City, OK 73130

4.6 (38 reviews)

Overview:
ICS Insurance Construction Services is a water damage restoration service located in Midwest City, OK. The company specializes in addressing water damage issues, mold remediation, and providing timely restoration services to customers facing emergency situations.

Services Provided:
– Water damage restoration
– Mold remediation
– Emergency response
– Residential restoration services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (405) 384-6959
Website: http://www.icsrecon.com/

Customer Reviews and Sentiment:
ICS Insurance Construction Services has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.6 stars based on 38 reviews.

Positive feedback highlights the professionalism, hard work, and supportive service provided by the staff. Customers have appreciated the efficiency of the team and their ability to help in stressful situations.

Examples of positive reviews include:
“Demetri and Blake came out so so respectful and tried to reassure me everything was ok.” – Holly McCoy
“Ryan did an excellent job… very professional and very understanding.” – Sheryl Basden
“Mike and Jay were here sooner than their ETA and they made us both feel very at ease.” – Amber Norwood

However, there are significant complaints regarding inadequate service and communication failures that led to unresolved issues:
“ICS did not dry our sub-flooring sufficiently, resulting in mold damage.” – Clint McEwen
“Two months in and still no working bathroom… I would not recommend them to my worst enemy.” – Don Walden

Review Summary:
Positive Sentiments: Professional and courteous staff, efficient and supportive service, excellent customer care.
Negative Sentiments: Inadequate handling of restoration, poor communication, unresolved issues leading to further complications.

Additional Ratings:
BirdEye: 4.6 stars based on 38 reviews, indicating a mix of satisfaction with some notable service failures.
Total Lead Smart Rating: 6.4

Conclusion:
ICS Insurance Construction Services demonstrates a strong commitment to customer support and professionalism in water damage restoration. However, potential clients should be aware of the mixed reviews, particularly regarding unresolved service issues and communication problems.

Member Since August 2024

Listing Id 223042

Contact Info

111 N Post Rd, Midwest City, OK 73130
(405) 384-6959
Lead Smart Rating :
6.4/10.0

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Listing location

111 N Post Rd, Midwest City, OK 73130

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Reviews

Scott Fritz

3 weeks ago

Had a roof leak. Demetry (sp) and Blake came in, checked it out, made some calls, installed some fans and a dehumidifier, tarped the roof, AND made a customer. Great job.

Holly McCoy

3 weeks ago

This was the best experience I have had for a very stressful situation, Demetri and Blake came out so so respectful and tried to reassure me every thing was ok. I was so worried because we have all black metal roofs and I had to beg them to come down and take a break from the heat. They are such hard workers and professional and even more helped me feel less panicked.

Clint McEwen

3 weeks ago

ICS did not dry our sub-flooring sufficiently, or remove the amount of flooring they said that they would resulting in mold damage that they are not taking responsibility for.

Sheryl Basden

a month ago

Ryan did an excellent job and helping me with this mess that I had at the house. He was very professional very courteous very nice. Very understanding. I would work with him again great employee you got there. Thank you, Cheryl Basden.

Don Walden

2 months ago

1 star because I don’t have an option of 0 stars. After mold remediation was supposed to have been done, we found mold behind shower wall. Deadlines mean nothing. 2 months in and still no working bathroom. Faucets were purchased and have been waiting for installation. The vanity we selected could not be used per crew. Not sure why their communication between crew and contractor has been so crossed. Crew has left water running on exterior faucet, twice. They use my personal equipment (ladder, extension cords). They have dumped their grout bucket in my yard continuously. I would not recommend them to my worst enemy.

Sheila Noble

2 months ago

Ryan did a very good job Recommend to all my family and friends How well and kind they were

Melinda Miller

2 months ago

Ryan did a great job!

Julie Kullberg

3 months ago

Jasman is the best! Mike PM is an actual God send! 10 outta 10 experience during one of the toughest periods of my life… so grateful for this company & all their help

Amber Norwood

5 months ago

ICS called first thing in the morning with their ETA and Mike and Jay were here sooner than their ETA. They are some of the hardest working gentlemen we’ve ever had in our house and they made us both feel very at ease with them being in our house and are very efficient at their demo. I definitely would recommend them as easy as they were to work with!!

Chandler Rhodes

5 months ago

Braden was great. Always on time and very professional. Would recommend to anyone.