PuroClean Certified Restoration Specialist

Overview:
PuroClean Certified Restoration Specialist is a water damage restoration service located in Metairie, LA. The company specializes in emergency restoration services, particularly after incidents such as flooding and fire damage.

Services Provided:
– Water damage restoration
– Mold removal
– Fire damage restoration
– Dehumidification
– Emergency response

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (504) 799-0400
Website: https://www.puroclean.com/metairie-la-puroclean-certified-restoration-specialist

Customer Reviews and Sentiment:
PuroClean Certified Restoration Specialist has received a high overall rating of 4.8 stars based on 48 reviews.

Positive feedback emphasizes the company’s responsiveness, professionalism, and knowledgeable staff. Customers express satisfaction with the restoration quality and preventive advice provided.

Examples of positive reviews include:
“Super responsive, friendly and very knowledgeable!” – Erin Schilling
“They are the real deal and it shows in their work. Recommended!” – Gabriel Douglas
“Overall knowledgeable staff and their quotes are always reasonable.” – Luisa Maggio

However, there is a notable negative feedback regarding financial and service-related disputes:
“They are now trying to sue me for an additional 26K… It’s a complete joke.” – Brittney Walker

Review Summary:
Positive Sentiments: Highly responsive service, knowledgeable staff, high-quality restoration work, and reasonable quotes.
Negative Sentiments: Issues with billing and service disputes, as indicated by complaints about legal action and service verification.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects a generally positive customer experience, but is moderated by the serious concerns raised in one of the reviews.

Conclusion:
PuroClean Certified Restoration Specialist appears to be a reliable choice for water damage restoration services in Metairie, LA, noted for their high-quality work and customer service. Nonetheless, potential clients should be cognizant of the serious complaint associated with billing issues before engaging their services.