Elite Restoration Services in Mesquite-TX, Texas 75149

Elite Restoration Services

950 W Kearney St, Mesquite, TX 75149

4.3 (7 reviews)

Overview:
Elite Restoration Services is a fire damage restoration service located in Mesquite, Texas. The company specializes in various restoration services including air duct cleaning and HVAC system maintenance, focusing on delivering high-quality workmanship and customer satisfaction.

Services Provided:
– Fire damage restoration
– Air duct cleaning
– HVAC maintenance
– Insulation removal and replacement

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (972) 287-7447
Website: http://www.eliterestorationtexas.com/

Customer Reviews and Sentiment:
Elite Restoration Services has a rating of 4.3 stars based on 7 reviews.

Positive feedback highlights the professionalism and expertise of the staff, particularly mentioning the quality of service and effective communication throughout the process.

Examples of positive reviews include:
“Dalton and Lendon did a fantastic job in cleaning our air ducts and HVAC unit.” – Jorge Costello
“Mr. Desmond Brown is a true professional who knows his business well.” – Ray Rosales
“Great service and a fair quote.” – Anonymous

On the downside, there is a significant complaint regarding deceptive practices and overcharging which has negatively impacted the company’s reputation.

The complaint noted a lack of transparency in pricing and unprofessional customer service, leading to feelings of being cheated.

Review Summary:
Positive Sentiments: Professional staff, effective communication, high-quality service, clear explanations of work done.
Negative Sentiments: Issues with transparency in pricing and negative experiences with customer service.

Additional Ratings:
BirdEye: 4.3 stars based on 7 reviews, indicating a similar trend of customer satisfaction but also highlighting significant issues.
Total Lead Smart Rating: 5.7/10.

Conclusion:
Elite Restoration Services in Mesquite, TX, exhibits strengths in professionalism and service quality. However, potential customers should be cautious due to the mixed reviews and reputational issues highlighted in customer experiences.

Member Since August 2024

Listing Id 222677

Contact Info

950 W Kearney St, Mesquite, TX 75149
(972) 287-7447
Lead Smart Rating :
5.7/10.0

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950 W Kearney St, Mesquite, TX 75149

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Reviews

Jorge Costello

a year ago

Dalton and Lendon did a fantastic job in cleaning our air ducts and HVAC unit..John serviced our 2 outside units and now systems are running flawless…THANK YOU to ELITE RESTORATION SERVICES!!!!

Ray Rosales

a year ago

Mr. Desmond Brown is a true profession who knows his business well. Just during initial contact, you will know he is extremely knowled about his trade. Never a doubt he can deliver what he presents and promises. He handled my project with scheduled updates and concerns while I resided in a different state 1500 miles away! A refreshing comfort to find a company who reflects character, professionalism and trust.

Jack Williamson

3 years ago

The guys did a great job building a patio cover for our bar.

Anonymous

3 years ago

Great service and a fair quote

Amit Agarwal

6 years ago

You have been warned!!A Valpak coupon of $64 resulted in me paying $1700. They were a complete rip off, kind of running a ponzi scheme. They lied, forced us to spend money on repair and then left saying that we need a new system. It is unfortunate that companies like this are running.They should lose all their license. The manager Tony was the rudest guy I have ever encountered in the service industry. Thats still OK but the way these guys lied on the face was astonishing. One said that we will refill 5 gallons of freon so that resulted in the high price, other said your refrigerant was adequate so we did not refill. NEVER FELT CHEATED LIKE THIS EVER IN MY LIFE!!! THEY ARE THE BIGGEST THUGS OF DALLAS. I am confident that they might be able to make some money in the short run, but the company is not going to last long.

B. Boley

6 years ago

Im a new homeowner and getting updates done on a 1959 home. One of my projections was getting new insulation put in. I contacted Elite after getting their coupons out of the Valpak mailing. I contacted thier office to set an appt. Chris came out and explained their process also, going above and beyond by looking at my furnace. They gave me a good price on removing and replacing my insulation. Joe and Jeff cane out again explaining the process and allowing me to view the before and after work. I would recommend Elite to others and use their services again. Thanks Elite Bryan B.