Overview:
PuroClean Northwest is a water damage restoration service located in Lynnwood, WA. They offer comprehensive restoration and remediation services for issues related to fire, water, mold, and biohazards. The company is dedicated to helping homeowners manage restoration processes efficiently and compassionately.
Services Provided:
– Water damage restoration
– Mold remediation
– Biohazard cleanup
– Fire damage restoration
– Emergency response services
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (425) 616-1717
Website: https://www.puroclean.com/lynnwood-wa-puroclean-northwest?src=GMB
Customer Reviews and Sentiment:
PuroClean Northwest enjoys a strong reputation, reflected in a high rating of 4.8 stars based on 106 reviews.
Positive feedback emphasizes the team’s professionalism, prompt service, effective communication, and thoroughness in addressing restoration needs. Customers frequently commend the staff for their honesty and dedication, fostering a sense of trust throughout the restoration process.
Examples of positive reviews include:
“Not sure if my employment with this company makes my opinion highly biased… I’ve never worked with a group of people more honest…” – Thomas Ball
“They were very careful with our home… All of the staff was courteous, kind and respectful…” – Dale Joan Matherly
“We highly recommend PuroClean NW!… They were very efficient and went over and beyond the scope of our project…” – Karen Curr
Negative sentiments have been noted, including a couple of complaints about poor service and communication.
Examples of negative reviews include:
“Staff smelt like smoke left trash in yard and was late. Would never hire again.” – Eric Callaway
“Hired another company. BAD SERVICE AND OWNER BOB IS RUDE.” – Danet Neal
Review Summary:
Positive Sentiments: Professional and dedicated service, effective communication, thorough work, and responsiveness.
Negative Sentiments: Inconsistent quality of service, poor communication, and some unsatisfactory experiences with staff behavior.
Additional Ratings:
BirdEye: 4.8 stars based on 106 reviews, indicating a trend of high customer satisfaction with minor issues.
Total Lead Smart Rating: 8.2
Conclusion:
PuroClean Northwest stands out as a reliable choice for water damage restoration services in Lynnwood, WA, renowned for their quick responses and professional approach to restoration needs. However, potential clients should remain aware of isolated complaints regarding service inconsistencies when considering this company for their restoration projects.
Member Since August 2024
Listing Id 221983