Rainbow Restoration of Northern Virginia in Lorton, Virginia 22079

Rainbow Restoration of Northern Virginia

7905 Kincannon Pl, Lorton, VA 22079

3.5 (30 reviews)

Overview:
Rainbow Restoration of Northern Virginia, located in Lorton, VA, specializes in water damage restoration services. The company has garnered recognition for addressing water-related issues efficiently, although it has faced mixed feedback from customers regarding service clarity and communication.

Services Provided:
– Water damage restoration
– Humidity monitoring
– Leak source inspection
– Professional clean-up after water incidents

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (571) 229-5848
Website: https://rainbowrestores.com/alexandria?cid=LSTL_RBW000202&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Rainbow Restoration has received a mixed bag of reviews across various platforms:

Google Reviews: 3.5 stars based on 30 reviews.

Positive feedback often highlights the thoroughness and professionalism of team members, particularly with one named Roberto, while another theme is the thorough clean-up provided after service.

Examples of positive reviews include:
“Roberto came immediately to inspect and access what was needed. We are very satisfied with his work.” – Carmen Dolores
“They are professional, punctual and they are doing a very good job. I definitely recommend this company.” – Dumitru Cutescu
“Respectful, kind, courteous, and hardworking.” – Robyn Fennell

Negative sentiments are predominantly focused on issues with communication, service clarity, and unprofessional behavior exhibited by some staff.

Examples of negative reviews include:
“Scam! This company primarily focuses on reconstruction services… their customer service is lacking.” – Tamim Shams
“The Worst customer service.” – Jenny Nguyen
“They ripped our carpet up, damaged the baseboards… left the job poorly done and unfinished.” – Travis Parsons

Review Summary:
Positive Sentiments: Thorough work, professionalism, prompt response, and excellent clean-up services.
Negative Sentiments: Poor customer service, lack of communication, and issues with final work quality and clarity of service offerings.

Additional Ratings:
BirdEye: 3.5 stars based on 30 reviews, indicating a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints regarding unresolved service issues.
Total Lead Smart Rating: 5.0

Conclusion:
Rainbow Restoration of Northern Virginia shows a potential for effective water damage restoration, especially noted for its dedicated staff and thorough service. However, potential customers may need to consider the mixed reviews and reported issues with service clarity and customer support before proceeding.

Member Since August 2024

Listing Id 221703

Contact Info

7905 Kincannon Pl, Lorton, VA 22079
(571) 229-5848
Lead Smart Rating :
5.0/10.0

Get A Quote Claim

Listing location

7905 Kincannon Pl, Lorton, VA 22079

Get Direction

Reviews

Carmen Dolores

2 days ago

Roberto came immediately to inspect and access what was needed. Brought in necessary equipment. Came for 5 days checking for humidity. Worked diligently. We are very satisfied with his work.

Iris Yen

2 weeks ago

Had a great experience with Roberto! Highly recommend, he and team did a great job and had great communication throughout!

Daniel Evans

2 weeks ago

Roberto with Rainbow Was very thorough in his work on our home, so that we feel this important work was well done.

Dumitru Cutescu

2 months ago

Recently I had a hard time with a water leak in my basement. Great that Rainbow Restoration solved this problem quickly. They are professional, punctual and they are doing a very good job. I definitely recommend this company for anyone has water damage problems.

Tamim Shams

4 months ago

Scam! This company primarily focuses on reconstruction services. However, when homeowners experience water leaks, they require assistance in identifying the source before any reconstruction can begin. Despite this, the company does not clearly communicate that their services do not include locating the source of water leaks. They conduct an inspection, which may not be necessary for the homeowner at that stage, and subsequently charge a flat rate of $350 for the visit. An invoice is issued with a 30-day payment deadline, after which unpaid bills are sent to collections. Additionally, their customer service is lacking; the staff can be rude and unhelpful on the phone.

Margarita Afanasyeva

5 months ago

I”d like to share the best words of gratitude towards the guys who made miracle in my house. They came on time every day, did everything thoroughly and left the house clean after each kind of work. Great job!

Jenny Nguyen

8 months ago

The Worst customer service

Travis Parsons

9 months ago

I wish I could give zero stars. I would avoid doing work with this company. We had a pipe leak behind our drywall that we had fixed by another plumbing company, and we were put in contact with Rainbow Restoration through our insurance company. To sum things up as much as possible, they ripped our fairly new carpet up, damaged the baseboards, and left the job poorly done and unfinished. We waited months, and finally had to choose another vendor working with our insurance company to finish the job that they started and didn’t finish. Then about six months later they start sending us invoices and threatening letters saying they are going to send us to collections. This is all after we paid our deductible and our insurance company paid them for the job that was left a mess, unfinished, and unprofessional.

Hardev Mattu

a year ago

This company is not very responsive via phone or email. Unfortunately, my insurance company sent them as part of the claims process and they damaged my closet door by not securing it so when it fell it cracked.

Robyn Fennell

a year ago

Just had Mike and Jacob visit to clean up after a massive washing machine leak that damaged 2 levels. Respectful, kind, courteous and hardworking men who took the time and care to do the job well, and explain the process to me. Would request these guys time and again to do work in my home.