Overview:
SERVPRO of Laurel is a water damage restoration service located in Laurel, MS. The company is known for its thorough and efficient cleanup and restoration services, aimed at both residential and commercial clients.
Services Provided:
– Water damage restoration
– Deep cleaning services
– Carpet cleaning
– Tile stripping and re-waxing
– Duct and vent cleaning
– Smoke damage removal
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (601) 425-0119
Website: https://www.servpro.com/locations/ms/servpro-of-laurel?utm_medium=yext&utm_source=gmb
Customer Reviews and Sentiment:
Google Reviews: 4.5 stars based on 15 reviews.
Positive feedback highlights the company’s professionalism, thoroughness, and quality of work. Customers have praised the service team for their efficiency and attention to detail.
Examples of positive reviews include:
“This company and their workers are amazing… I highly recommend them.” – Brianna Buckley
“The staff is professional, thorough, and efficient.” – Jessica Newman
“Servpro has a GREAT customer service dept… Use ServPro for all your home or business cleaning needs!” – Theresa Kennedy
The negative feedback primarily centers around miscommunication and unsatisfactory completion of specific services.
Example of negative review:
“I will not use again and would urge others not to waste their time.” – Ashley Holler
Review Summary:
Positive Sentiments: Professionalism, thorough service, efficiency, good customer service, and fair pricing.
Negative Sentiments: Issues with communication, service completion, and billing discrepancies.
Additional Ratings:
BirdEye: 4.5 stars based on 15 reviews, reflecting high customer satisfaction despite some problems.
Total Lead Smart Rating: 7.5
Conclusion:
SERVPRO of Laurel is a commendable choice for water damage restoration and cleaning services in Laurel, MS, known for their professionalism and quality. However, potential clients should consider the mixed reviews regarding service fulfillment and communication issues before proceeding.
Member Since August 2024
Listing Id 221165