SERVPRO of West Knoxville in Knoxville, Tennessee 37931

SERVPRO of West Knoxville

3065 Horseshoe Bend Ln, Knoxville, TN 37931

4.5 (148 reviews)

Overview:
SERVPRO of West Knoxville is a water damage restoration service located in Knoxville, TN. The company specializes in responding promptly to water damage incidents and ensuring effective restoration, offering customers thorough inspections and consistent support throughout the process.

Services Provided:
– Water damage restoration
– Remediation services
– Professional inspections
– Moisture monitoring
– Odor removal

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (865) 690-9658
Website: https://www.servprowestknoxville.com/

Customer Reviews and Sentiment:
SERVPRO of West Knoxville has received positive feedback, highlighting their professional service and efficiency.

Google Reviews: 4.5 stars based on 148 reviews.

Examples of positive reviews include:
“I had substantial water damage to my home…AJ did a phenomenal job of listening to our concerns” – Robin Nelson
“Most professional … They were top notch … Always on time” – Chris Seay
“Good communication & very professional throughout our remediation process.” – Jill Bookman

A notable negative feedback mentioned a failure to show up for scheduled appointments:
“We were only able to make appointments three times!!! But they never showed up.” – Heath

Review Summary:
Positive Sentiments: Professionalism, effective communication, thorough inspections, and prompt response to issues.
Negative Sentiments: Issues with reliability regarding appointments.

Additional Ratings:
Better Business Bureau (BBB): The business has a profile but is not accredited with a rating of NR (No Rating).

Total Lead Smart Rating: 8.2

Conclusion:
SERVPRO of West Knoxville is a reliable choice for water damage restoration services, praised for their professionalism and thoroughness. However, potential customers should be aware of some scheduling issues reported by a few clients.

Member Since August 2024

Listing Id 220651

Contact Info

3065 Horseshoe Bend Ln, Knoxville, TN 37931
(865) 690-9658
Lead Smart Rating :
8.2/10.0

Get A Quote Claim

Listing location

3065 Horseshoe Bend Ln, Knoxville, TN 37931

Get Direction

Reviews

Robin Nelson

a week ago

I had substantial water damage to my home. I called Servpro and Carlos came out did a thorough job of looking at everything. He was very courteous and helpful. The first crew that was sent out was subpar and did not meet expectations. Issues were left unaddressed. The second crew sent out was amazing! AJ did a phenomenal job of listening to our concerns as well as a very detailed inspection of the issues left. She was very diligent in her monitoring of the job. She made us feel heard and validated during a time of great frustration and distress.

Faith Hochanadel

2 months ago

I had a leak in my kitchen and Adrian & Conner came and set up fans and a dehumidifier and checked moisture levels every day until it was resolved. They were helpful and friendly.

Chris Seay

2 months ago

Had to call for water damage, this crew at west knox ServPro was 10 stars not 5! Most professional and courteous group I have found in the service business. AJ, Sean, Adrian and team leader Kevin were top notch. Everyone shook my hand introduced themselves and got to it. They had great technology and knew what to do with it. Updated all the time on status and any events on this project. Always on time, always asked questions and were always busy. This was a tough hardwood floor removal and they handled it! No surprises from them. At times I had a team of 6 working on this. AJ, Sean and Adrian were the mainstays and they were the best I have seen. Competent, experienced, nice and great at what they do. They ended in 3 days and with drying about 6 days, after that, they were almost like close friends and family. Go with this group, they are special! You will not be disappointed and I am a hard person to impress!

Jill Bookman

2 months ago

Adrian and AJ were great. Good communication & very professional throughout our remediation process.

Wayne Russell

4 months ago

I had an issue with skunks, or at least the smell of skunks, coming into my house through the vents of my HVAC. That smell was unbearable. I called Servpro and they responded immediately. And whatever they used to spray my vents with worked like a charm. The smell inside my house was gone! Very professional employees and the job was done. Highly recommend!

gregory harris

4 months ago

Excellent work done in a timely manner and done correctly.

Charles Russell

4 months ago

They were efficient and pleasant to deal with.

Heath

4 months ago

We called servpro about a dozen for a ceiling leak and we were obly able to make appointment…THREE times!!! But they never showed up. Big company bad business.

Joe b

4 months ago

Jessie Fisher was the smartest one of this group. She had a plan that was executed flawlessly. I recommend ServPro to anyone needing restorations.

Christopher Speers

6 months ago

Had a water damage Joel was first on site and Connor followed shortly after. Joel and Connor done a great job. Connor and his team done direct as they was told from Joel.