SERVPRO of Grapevine/NE Tarrant Co.

David Kaminski

a month ago

Orlando was dispatched to Houston to help deal with the sorm which came through May 16th. He finished the job at our house that Anthony ran until demo was complete. Orlando continued the great service while our house was going through the drying process. He was professional, prompt, and took good care of us. He was in constant communication and did a fantastic job. I appreciate the Grapevine staff for putting life on hold while they assisted in the Houston area. I would certainly recommend Servpro for storm damage demo, drying, and packout.

david David

a month ago

I highly recommend Servpro for water remediation, demo, and pack out/storage. The crews led by Anthony did a truly outstanding job. Anthony was dispatched to the Houston area to support the local teams immediately following the recent historical storm. We had a tree land on our house and dump water inside. He was extremely thorough in his investigation and treatment of our home. He worked seamlessly with insurance. He was upbeat, professional, efficient, caring and courteous, explaining every step and keeping me at ease. The crews he led responded well and were professional and courteous. It is without hesitation I recommend Servpro, especially if you get Anthony as your project leader. I am forever grateful to him for walking me through an extremely stressful situation!

Michelle Neyhart

2 months ago

This review is to WARN all future customers of the lack of job quality and professionalism that Servpro Grapevine gives its customers. These facts are all based on our recent experiences. There were many things I could have listed but I will only focus on the flooring project. We met with our Servpro contractors to discuss the projected plan for putting our home back together after a flood. One of the things we discussed were the type of floors we wished to go with for this project. We expressed we wanted something more animal friendly as we have 2 older dogs who tend to slide on our current flooring. I did express to Leland and Miguel that we were thinking of going with the textured Luxury Vinyl Planking. Leland told us those floors would cost more than what insurance was allowing us for flooring. I expressed to him we would just pay the difference as most of the flooring choices were going to go over the insurance allowance. It was not disclosed to us at the time of picking this type of flooring that there may need to be sub-floor prep, or this type of flooring would not be suitable for animals. We were given a floor budget and were told to use Floors and Decors; we chose flooring from under the pet friendly flooring section. Repairs begin. We made nightly checks to our home. With each visit we would do a walk thru which we noticed popping, cracking, and buckling of the floors that had been installed. We began marking the floors with blue painters’ tape with notes on them for the project manager and the flooring contractors. Our first response was they might have gotten the flooring a little too tight not allowing for them to expand, this would be taken care of. We continued to mark spots throughout the whole repair process. Again, asking about all the buckling, popping, and cracking sounds. We were told our floor installer was a 20+ year professional floor installer to not worry the floor was a floating floor so we would hear pops and cracks as the floor settled. We asked Leland again if the floors should have been leveled prior to installation he stated no that they would put a foam sheet under the floor to absorb the differences in the sub-floor. We were told again these are “floating floors” so they will adjust when walked on. Final days before move-in. Floors are starting to chip, break and crack I reached out to Leland and stated we were very displeased with the floors as there are broken, cracked obvious pieced now and this is not acceptable. He comes out and inspects and stated the contractor does not want to take any mores losses with this flooring. Finally, they realize that we were very unhappy and decide to replace the whole floor with a different type flooring. We ask for suggestions with no help offered. New floors were selected but we can’t change the flooring as the floors were installed under the cabinets which would have to be pulled back out to install the new floors. Now the contractor is just going to fix the problem areas so we wouldn’t be delayed in getting back into our home. These floors from Floors & Décor are DuraLax Luxury Vinyl Planks with a 30yr warranty proper installation. We are now dealing with Servpro Grapevine Warranty (Heath) who is inspecting our floors with Leland and then calls in a 3rd party flooring company, S&H Flooring (Henry) to inspect and report his findings. Per Henry’s statement, “Over all I think the main reason is that it was the slab wasn’t level at install and funds were not allowed for that.” Your 3rd party contractor sums it up best the floors were not leveled and again this was NEVER disclosed to us that this would need to be done prior to install. Heath’s final email sorry we can’t assist you this is a flooring issue. I will keep my promise of warning others of your poor workmanship and lack of customer service.

Pepe Gamarra

3 months ago

Ren, Darek and Sergio were fantastic!! Highly recommend them!

Tyler McClure

3 months ago

We recently had Servpro Shaw Team working at our office property to mitigate a flood from a neighboring office–the experience was fantastic, and the entire team made the water mitigation process very simple and less stressful than it easily could have been. Specifically, Zach, Kole, and Krista S. were great to work with–they kept us up to date through the entire process with excellent communication regarding scheduling and detailed summary reports after each visit. Additionally, they were very friendly, easy to chat with, and overall, very professional. We hope to not have to contact them again, but if the need arises, we will definitely call Servpro Shaw Team!

Aaron Aguinaga

5 months ago

Great service and nice people! Griffin did an amazing job and put our mind at ease. They dealt with insurance for us and communicated every step of the way.

Bobby

5 months ago

Zach and Kole were the best!

Judy McDonald

5 months ago

Servpro’s wonderful to work with after our recent water emergency. Chris and Gavin are personable and professional. The fans and instruments were new equipment and I’m sure that it definitely mitigated the damage from the water. I highly recommend them.

sung lee

7 months ago

When water caused problems in my home, the Servpro team, led by Andrew, really helped me out. We met with several water restoration companies, but it was Andrew that made us choose Servpro. During the restoration, Andrew was really skilled and dedicated, turning a difficult situation into an easy fix. He led the team well, making sure they took care of every part of my home affected by water damage. Make sure to ask for Andrew!

Brittny Tillman

11 months ago

Servepro did an amazing job on our back yard after some unfortunate vandalism. Jessica was very attentive and easy to work with. Henry was also great. They really took so much stress out of an bad situation. Highly recommend!