SERVPRO of Fernandina Beach/Jacksonville Northeast

Overview:
SERVPRO of Fernandina Beach/Jacksonville Northeast is a water damage restoration service located in Jacksonville, FL. The company specializes in addressing water damage emergencies, ensuring thorough restoration and customer satisfaction throughout the process.

Services Provided:
Water damage restoration, mold remediation, water leak repair, customer support.

Hours of Operation:
Monday to Saturday 8 AM to 8 PM

Contact Information:
Phone: (904) 729-2401
Website: https://www.servpro.com/locations/fl/servpro-of-fernandina-beach-jacksonville-northeast?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Fernandina Beach/Jacksonville Northeast has received high praise from customers, reflected in their impressive rating of 4.8 stars based on 92 reviews.

Positive feedback highlights the company’s professionalism, promptness, and effective communication. Reviews emphasize the technicians’ knowledge and the excellent customer service provided throughout the restoration process.

Examples of positive reviews include:
“Great service!” – James Walker
“Servpro was a great company to work with from beginning to end… kept us in the loop through the entire process.” – Ashley Powell
“Excellent team work to include both office staff and technicians!” – Mindy Thompson

However, one complaint indicates severe issues with communication and project delays, leading to customer dissatisfaction.

Negative feedback comments include:
“There is nothing positive to say…uncommunicative, continual delays, and bad customer service.” – Susan

Review Summary:
Positive Sentiments: Professionalism, prompt service, effective communication, excellent teamwork, and high-quality restoration work.
Negative Sentiments: Issues with communication, project delays, and negative interactions with management.

Additional Ratings:
Total Lead Smart Rating: 8.4/10

Conclusion:
SERVPRO of Fernandina Beach/Jacksonville Northeast is a reputable choice for water damage restoration in Jacksonville, FL, noted for its outstanding customer service and professionalism. However, potential customers should be mindful of some isolated negative experiences concerning communication and delays before making a decision.