Rainbow International of Greenwood

Overview:
Rainbow International of Greenwood is a reputable water damage restoration service located in Indianapolis, Indiana. The company is known for its swift and professional handling of water damage situations, ensuring that customers receive prompt assistance during emergencies.

Services Provided:
– Water damage restoration
– Mold remediation
– Carpet cleaning
– Pet odor removal
– Emergency water mitigation

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (317) 762-3223
Website: https://rainbowrestores.com/greenwood?cid=LSTL_RBW000202&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Rainbow International of Greenwood has received mixed feedback across various platforms:

Google Reviews: 4.6 stars based on 9 reviews.

Positive reviews highlight the company’s professionalism, excellent customer service, and effectiveness in handling water mitigation situations. Customers appreciate the attentive communication and the professionalism of the staff.

Examples of positive reviews include:
“Great team and Company. Highly recommend” – Gerard Merchant
“Rainbow International is the best! Their work was excellent and their customer service was phenomenal.” – Ashley Monroe
“Office staff and technicians very friendly and professional.” – Jamie Stewart Siegrist

However, there are significant complaints, particularly regarding incomplete work and issues with communication, notably from clients who were not on-site during the restoration.

Negative sentiment is represented by:
“If you use this company be sure to be there… what a nightmare.” – Jimmy Belcher

Review Summary:
Positive Sentiments: Professionalism, excellent customer service, efficient work, timely communication, and effectiveness in restoration tasks.
Negative Sentiments: Issues with incomplete jobs, lack of communication for out-of-state clients, and unresolved customer concerns.

Additional Ratings:
BirdEye: 4.6 stars based on 9 reviews, suggesting a solid level of customer satisfaction with some ongoing issues.
Better Business Bureau (BBB): Not referenced, but noted that there’s the possibility of unresolved complaints with the service.
Total Lead Smart Rating: 7.5

Conclusion:
Rainbow International of Greenwood appears to be a generally reliable choice for water damage restoration services in Indianapolis, acclaimed for its professional approach and customer service. However, potential clients should remain cautious and ensure clear communication to avoid issues, especially if they are not present during the restoration services.