Hays + Sons Complete Restoration – Corporate Office in Indianapolis, Indiana 46227

Hays + Sons Complete Restoration – Corporate Office

800 Thompson Rd, Indianapolis, IN 46227

3.7 (9 reviews)

Overview:
Hays + Sons Complete Restoration is a water damage restoration service located in Indianapolis, IN. The company specializes in providing restoration solutions for water-related issues in residential and commercial properties.

Services Provided:
Water damage restoration, mold remediation, emergency response, customer service, project management.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (317) 672-1950
Website: https://www.haysandsons.com/?utm_channel=organic&utm_source=GoogleMyBusiness&utm_content=Corporate-Office

Customer Reviews and Sentiment:
Hays + Sons Complete Restoration has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 9 reviews.

Positive feedback highlights excellent customer service, professionalism, and responsive communication. Customers appreciated the thoroughness and promptness of the team.

Examples of positive reviews include:
“We had a water issue in our basement… Best customer service experience I’ve had in a long time.” – Jason L. Morris
“Always wonderful service… highly recommend Hays and Sons.” – Sabrina Allee

However, complaints relate to long project timelines, poor communication, and quality of work, with some customers expressing dissatisfaction over unresolved issues.

Examples of negative reviews include:
“Job took nearly 11 months to restore… contractors were clueless, late, and shoddy workmanship.” – Rob Thomas
“No one ever called us.” – Glenda Schultheis

Review Summary:
Positive Sentiments: Responsive communication, excellent customer service, thorough and professional work.
Negative Sentiments: Issues with project delays, lack of communication, and unsatisfactory quality of work.

Additional Ratings:
BirdEye: 3.7 stars based on 9 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been complaints regarding delayed service and unsatisfactory repairs.

Total Lead Smart Rating: 4.5/10

Conclusion:
Hays + Sons Complete Restoration demonstrates a commitment to customer service and quality work in water damage restoration in Indianapolis, IN. However, potential customers should be aware of the inconsistent feedback regarding project timelines and communication issues before proceeding with their services.

Member Since August 2024

Listing Id 219866

Contact Info

800 Thompson Rd, Indianapolis, IN 46227
(317) 672-1950
Lead Smart Rating :
4.5/10.0

Get A Quote Claim

Listing location

800 Thompson Rd, Indianapolis, IN 46227

Get Direction

Reviews

Jason L. Morris

2 months ago

We had a water issue in our basement. We hired Hays + Sons. They did an incredible job. The communication was very responsive, professional, and thorough. They answered our questions and followed up every time we needed it. They completed the job promptly and the work was great. Jeff (project manager) was excellent. The whole experience was first rate from start to finish. Best customer service experience I’ve had in a long time.

sb tufayel

3 months ago

Got bad experience.

ZMoe Elbarassi

7 months ago

Awesome place

Rob Thomas

a year ago

Would give a zero if possible. Job took nearly 11 months to restore a small upstairs bathroom leak that also damaged the ceiling and carpet downstairs. Demo team damaged items that weren’t part of the original damage, contractors were clueless, late, and shoddy workmanship, project manager was AWOL 90% of the time. Replacement items were less quality than the original items, were invoiced for items in rooms they never even touched, refused to take responsibility for these deficiencies instead blamed the subcontractors. This was borderline insurance fraud. It wasn’t until I reminded them on several occasions that they invoiced me for items not received that they adjusted the invoice. They would have knowingly taken full payment if I didn’t audit the invoice.

Sabrina Allee

a year ago

We use Hays and Sons for many of the projects we conduct at our multifamily property. Always wonderful service. This time was no different. John was the project manager for our soffit repairs. He is kind, responsive, and communicative. We highly recommend Hays and Sons. They provide many services and we have never been disappointed.

Alan Middleton

3 years ago

Friendly and knowledgeable staff

Glenda Schultheis

4 years ago

No one ever called us. .

Nan Oscherwitz

4 years ago

Unfortunately I have needed to use Hayes and Sons for the second time. I had a very good experience the first time. This time, the experience was even better! The lead was Ty Seaton and he was assisted by Trey Kenworthy and Daniel Kinsner. They were very professional and handled things quickly and smoothly. Despite the enormity of the situation, they kept me calm. I hope I don’t require them a third time, but if something comes up again I will not hesitate to call them.

Sara Clark

5 years ago

Recommended by my Insurance provider. Called Hayes and Sons they were at my home the next morning. Matt & Zach assessed the situation gave me solutions for clean up & to top it off NO CHARGE!!!! Thank You