The Restoration Group

Overview:
The Restoration Group is a reputable water damage restoration service located in Highland Park, NJ. They are known for their expertise in managing emergency water situations, mold remediation, and smoke damage recovery, offering comprehensive solutions to restore homes after significant damage events.

Services Provided:
– Water damage restoration
– Mold remediation
– Smoke damage cleanup
– Sewage cleanup
– Flooded basement cleanup

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (973) 587-2139
Website: https://www.therestorationgroupcentralnj.com/?utm_source=gbp&utm_medium=organic&utm_content=gbpinfo&utm_campaign=local

Customer Reviews and Sentiment:
The Restoration Group has received highly positive feedback overall:

Google Reviews: 4.9 stars based on 16 reviews.

Positive sentiments emphasize the company’s swift response, professionalism, and high-quality service. Customers appreciate the thoroughness of the work and the compassionate service during distressing situations.

Examples of positive reviews include:
“Our neighbor’s sewer line burst into our dining room, leaving mold… Damien was our project manager, and an absolute Godsend.” – Lindsey Elgie
“The technician was punctual and professional… Great service!” – Leah Shaw
“They were quick, professional, and left my basement spotless.” – Barry Lee

However, there is a noted area for improvement regarding communication, particularly due to language barriers noted in at least one review.

Review Summary:
Positive Sentiments: Swift and efficient service, high-quality workmanship, professional demeanor, compassionate response, and overall positive customer experiences.
Negative Sentiments: Issues with communication, particularly language barriers, and concerns over oversight during some projects.

Additional Ratings:
BirdEye: 4.9 stars based on 16 reviews, showcasing consistent customer satisfaction.
Total Lead Smart Rating: 8.5/10

Conclusion:
The Restoration Group appears to be an excellent choice for water damage restoration services in Highland Park, NJ. Notable for their rapid response and thorough work, they have garnered a strong positive sentiment from clients. However, potential customers may want to consider the communication issues reported in a few reviews before deciding.