Vigilant Restoration

Overview:
Vigilant Restoration is a water damage restoration service located in Glen Burnie, MD. The company specializes in addressing water-related damage in homes, aiming to restore properties affected by floods and leaks.

Services Provided:
Water damage restoration, insurance claim assistance, flood cleanup.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (410) 761-0070

Customer Reviews and Sentiment:
Vigilant Restoration has received mixed reviews across various platforms:

Google Reviews: 2.3 stars based on 3 reviews.

Positive feedback is minimal, with one customer expressing high satisfaction:
“I highly recommend Vigilant Restoration!” – Jennifer Frye

However, negative sentiment is significant, with serious issues highlighted by other reviewers:
“Made me pay up front to begin work… It’s been 11 months since my house flooded and still not resolved.” – Bradford Clark

Review Summary:
Positive Sentiments: High recommendation from a customer.
Negative Sentiments: Issues with upfront payment demands, unresolved service complaints, and significant delays causing customer distress.

Additional Ratings:
BirdEye: 2.3 stars based on 3 reviews.
Total Lead Smart Rating: 3.0

Conclusion:
Vigilant Restoration appears to face significant challenges in customer satisfaction, primarily due to communication issues and unresolved complaints regarding service execution. While one customer had a positive experience, potential clients should be cautious and consider these factors before engaging with this company for water damage restoration services.