Rainbow Restoration of Fredericksburg

Cindy Charbonneau

a year ago

I am so grateful for these guys! We had two skunks spray underneath our deck, and I couldn’t believe how noxious the smell was and how long it lasted. I couldn’t go to work without people noticing the smell on my clothes and purse! Joey came out, identified the exact area of the problem made a plan, and then the field supervisor Kerrick had things taken care of very quickly. They were extremely courteous, helpful and meticulous about details. And after completely ripping up the front deck, there was no mess, and no smell! Protocols were taken inside the house as well. They made sure our life was not interrupted during the whole process and we’re very efficient.

Daniel Pruett

a year ago

Came out on a weekend with no notice, kind, understanding, really appreciated their work

Cathy Zuniga

a year ago

Rainbow restoration is terrific! I am extremely impressed with their quality work & professionalism. Their dedication has truly been a comfort during these trying times.

Jubin Upadhyay

a year ago

We had severe flooding damage due to pipe burst (freezing temperatures). The home setinsurance set them up with me and they arrived at my property. They arrived fully prepared, with paperwork, equipment and the most polite intention to mitigate our issues. The staff was very well dressed, professional, carried identification and ensured that they explained us the whole process of water remediation before they began work. They were patient, very experienced and really knew what they were doing. They provided the best guidance, best safety protocols and also gave us good advice on how to avoid damage in the future. Additionally, the company and its staff are extremely positive and helpful towards all customer questions while ensuring the jets possible solution is offered. We feel lucky to have Rainbow and it’s personnel on our side ! Thanks a million and you’re the best !!

Virginia Midland Shops

a year ago

Insurance set them up with me and were here right away for out over flowed toilet. Took out wet carpet and damage quickly and setup fans/ dehumidifiers. Did the trick and were always on time and communicated perfectly. Very recommended!

Shannon Crabtree

2 years ago

Great to deal with and they do a great job. Very satisfied.

Kim Wyatt

2 years ago

Very professional on time and courteous

Bridget Catlin

3 years ago

My husband contacted Rainbow International of Fredericksburg via email on Monday, 8/31/20 after our kitchen flooded over the weekend and we discovered water damage and mold behind an appliance. When we didn’t receive a response by email, he called and spoke with a customer service agent on Tuesday, 9/1. The agent was unable to contact a technician to schedule an appointment, but he took down our information and promised that someone would call us back shortly. No one called. Instead, my husband reached out again on Wednesday, 9/2 and was transferred to the Richmond office due to high call volume. Another customer service agent took down our information (again) and this time offered an appointment for Friday, 9/4, the day which I’m writing this review. The appointment window was between noon and 5 pm. As my husband had to be at work, I remained on standby all afternoon for the technician(s) to arrive. As anyone that has had to wait during a vague time slot will know, there isn’t much that you can do while you wait. I didn’t cook lunch because I didn’t want to be in the middle of eating when the folks from Rainbow International of Fredericksburg arrived. I didn’t work in my garden because I wouldn’t be able to hear them knock at the door. I preemptively isolated my overly-friendly cat in a spare room so that he wouldn’t get in the way when the technicians arrived. The technicians never arrived. Around 4:30 pm, I began to think they had forgotten about our appointment. At 4:45 pm, I was almost certain that they had forgotten. I called and expressed my concern over no one showing up during the appointment window, and I was told that dispatch would be contacted and I would receive a call back with an estimated time of arrival. I discussed the matter with my husband and we decided that we don’t want to do business with a company that was so difficult to communicate with in the first place. We contacted Rainbow International of Fredericksburg to cancel our request for service, and thought that was the end of it. And then my husband received a call from a manager at Rainbow International, who was apologetic and wanted to understand what happened and to make things right. He said that there was no record of our appointment in their system, and that this was the first that he was hearing of my husband’s name and our situation. If you’re keeping track, that’s one email that went unanswered, and two instances of a customer service associate taking down our information and then losing it. Little more needs to be said. Rainbow International of Fredericksburg was recommended to us by the president of our homeowners association as well as our HOA’s property manager. We trusted their recommendations and we’re disappointed at the outcome. The competitor company that we called was able to come to our house within two hours of my phone call to them, but because so much time had passed while we had wrongly placed faith in Rainbow International of Fredericksburg, all traces of our flooding event had dried and aside from spraying some cleaner on the affected drywall, there was nothing that they could do. If the drywall was still wet, they would have removed it then and there. Instead, we now have to jump through more insurance hoops and find an approved contractor to remove the drywall. We accepted the manager’s apology and I’m not looking for another one, but I hope that my honest and detailed review can spark improvement within the company’s communication chain. I don’t mean to disparage the reputation of Rainbow International of Fredericksburg; Indeed, I had been looking forward to doing business with them after they were highly recommended to me. I’m hopeful that this was a one-off incident but I wish that it could have been avoided.

Peter Catlin

3 years ago

Getting these people to come out was like pulling teeth. We contacted them repeatedly, over three days, and they finally gave us an appointment window — and then they stood us up. They literally didn’t show up on the day they said they would. My wife gave up her afternoon for nothing. I’m baffled. Not only is it unprofessional, it just doesn’t make sense. Don’t they want our money? I wish I’d never heard of Rainbow. If we had gone with a different company from the start, we could have gotten help with our emergency in a timely way.

UMW Writing Center

4 years ago

Shane and his crew arrived THE day my insurance company contacted them to tell them I had water damage from an unknown source. I had hired a plumber who came to my house, cut eight holes in the wall and the told me he could not find the leak and it was probably a slab leak. Shane arrived and told me not to call an expensive leak detector. He IMMEDIATELY found the cause of the leak/-the hot water heater and water purification system. Why the plumber did not find this is beyond me. Still, Shane and his team were punctual, told me everything they were doing and why, and helped me figure out what to do next. They kept my insurance company in the loop, and they came by to check on the fans and dehumidifier every day until the leak was fixed. They also took out the parts of the carpet and padding that were affected by the leak. If you ever have a leak in your home in which the wall or flooring are impacted, call this company. They are so kind and honestly work to save clients money while doing a thorough job. I hope I never need them again, but if I do, they will be the first I call.