Devoted Restoration in Fort Myers, Florida 33912

Devoted Restoration

8720 Alico Rd, Fort Myers, FL 33912

4.7 (111 reviews)

Overview:
Devoted Restoration is a water damage restoration service located in Fort Myers, FL. The company specializes in a wide range of restoration and cleanup services, catering to residential and commercial clients dealing with water-related issues.

Services Provided:
– Water damage restoration
– Mold remediation
– Drying and dehumidification
– Cleanup of biohazard materials

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (239) 415-0000
Website: www.devotedrestoration.com

Customer Reviews and Sentiment:
Devoted Restoration has garnered generally positive reviews, holding a 4.7-star rating based on 111 reviews.

Positive feedback emphasizes the company’s attentive service, friendly staff, and quality workmanship. Customers appreciate the promptness and professionalism displayed by the team, especially noting the efforts of employees like Justin, Luis, and Carlos.

Examples of positive reviews include:
“Great service.. staff is very professional and friendly!” – Elio Gonzalez
“They were quick to work and completed the job with care!” – Sarah Pack
“I can’t thank these guys enough! I will forever recommend Devoted to all of my friends and family.” – Milenny Lee

However, negative sentiment emerged from a recent review describing a poor interaction with an employee, highlighting issues with professionalism and response from management.

Example of a negative review:
“I called Devoted Restoration and was able to schedule an appointment, but Justin could NOT BE MORE RUDE AND UNPROFESSIONAL.” – Tt

Review Summary:
Positive Sentiments: Professional and friendly service, prompt response, thorough work, good cleanup, and attentive customer interaction.
Negative Sentiments: Instances of unprofessional behavior from some staff members and communication issues with management.

Additional Ratings:
BirdEye: 4.7 stars based on 111 reviews, reinforcing the overall customer satisfaction theme.
Better Business Bureau (BBB): The business has a profile and is accredited with an A+ rating, reflecting a commitment to resolving customer complaints effectively.

Total Lead Smart Rating: 8.4

Conclusion:
Devoted Restoration is a highly regarded choice for water damage restoration services in Fort Myers, FL, known for their professionalism and responsive customer service. While the majority of reviews are positive, potential customers should take note of the recent negative feedback regarding staff demeanor. Overall, the company appears to provide reliable and effective restoration solutions.

Member Since August 2024

Listing Id 217700

Contact Info

8720 Alico Rd, Fort Myers, FL 33912
(239) 415-0000
Lead Smart Rating :
8.4/10.0

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Listing location

8720 Alico Rd, Fort Myers, FL 33912

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Reviews

a day ago

I called Devotion Restoration and was able to schedule an appointment next day for a water issue on my second floor. Justin could NOT BE MORE RUDE AND UNPROFESSIONAL. I will not be recommending them to anyone. I work in many insurance offices and will definitely be sharing my experience and opinion. I asked Justin to call his Manager Tony, not any better or interested in fixing a bad start to the appointment. I called the company immediately after I asked Justin to leave to speak to one of the owners whom I know from being in the industry. The receptionist said he was in and could take my call, I gave her my name and he must have been on the phone with Tony or Justin and he put me over to voicemail BIG MISTAKE. I also have heard not favorable comments about the company but I thought I would give them a chance based on knowing Stan and the name DEVOTION RESTORATION…… never again. Don’t fall for it people.

Aaliyah Shaw

a week ago

Love the logo and friendly work from Justin and Louis.

Sarah Pack

3 weeks ago

One of the goals of Devoted Restoration is to provide their customers with outstanding and courteous services from their staff. Justin, Luis, and Carlos did just that! When I called, the company was able to send a group out within the hour. These men were friendly upon arrival! They were extremely kind while cleaning up and identifying the problem. They took the time to explain my options, give advice, and ensured my home was taken care of. They were quick to work and completed the job with care! They then took the time the following day to come back and check on everything! It was amazing. I am grateful for their amazing customer service and skill! When you call for assistance in your home, ask for these 3! They are a winning team!

barb mcgonagle

a month ago

Had a leak in all the rain last week. Devoted Restoration sent out 3 of their best employees to remove all the damaged drywall. Jovani, Josh and Carlos did a great job. Took meticulous care to cover anything that could get damaged. Cleaned up all of their mess. My house looks great. I was very impressed with these 3. Great job. I am a happy customer. Thank you!

Noel Calzolano

a month ago

Jovani and Josh showed up within an hour and were so professional and informative of the process of cleaning up what was a total disaster on our boat after we had a waste back up. They cleaned the doors and walls and went the extra mile to make sure the problem was taken care of. They were also extremely pleasant to work with and have a great attitude; they are definitely representing this company very well. Thank you again!

Elio Gonzalez

a month ago

Great service.. staff is very professional and friendly! They were prompt to respond to our needs!

Milenny Lee

2 months ago

I had a leak in my unit and called Devoted first thing in the morning. Tony, Justin and Luis were there within one hour. Found the source, and put in dryers and dehumidifiers immediately. Justin and Luis came in every day to read the moisture levels and see if progress was being made, and showed up at the exact time they had promised the day before. These guys are extremely professional and when you call the office, you always get a live person with a positive attitude. I can’t thank these guys enough! I will forever recommend Devoted to all of my friends and family.

Steve Atwood

2 months ago

Can’t say enough good things about Devoted Restoration! The team of Juston, Josh, Giovanni, and Luis were great and informative. I highly recommend this company!

Jon Gillespie

3 months ago

Our house was recently put on the market. A family member had a medical issue, where there was blood on the carpet. We were afraid to touch it. We called Devoted Restoration.. they got the stains out completely! Justin and Luis were very friendly and helpful. They even shared a home recipe for stain removal! Would call again!

William O'Neill

4 months ago

I got good, prompt service. Alberto and Luis were courteous, friendly, and efficient. They help make what could’ve been a very upsetting experience into something very manageable.