SERVPRO of Kaufman County, Mesquite in Forney, Texas 75126

SERVPRO of Kaufman County, Mesquite

11374 Industrial Way Suite A, Forney, TX 75126

4.5 (88 reviews)

Overview:
SERVPRO of Kaufman County, Mesquite, located in Forney, TX, specializes in water damage restoration services. The company has a solid reputation for addressing emergency water damage situations, providing timely and efficient restoration to homes and businesses.

Services Provided:
– Water damage restoration
– Flood restoration
– Mold mitigation
– Emergency services
– Personal item protection and packing

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (972) 524-3894
Website: https://www.servpro.com/locations/tx/servpro-of-kaufman-county-mesquite?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Kaufman County, Mesquite has received generally positive reviews with an overall rating of 4.5 stars based on 88 reviews.

Positive feedback emphasizes the company’s courteous and helpful staff, prompt communication, and quality of work. Customers have noted their satisfaction with the thoroughness of the cleanup and the professionalism of the team.

Examples of positive reviews include:
“Servpro was contacted by my insurance company to begin the flood restoration on my home. The office staff and employees… were courteous and helpful from beginning to end.” – Margaret Schlossstein
“I will definitely use them again. They came in and packed up all the items in the rooms and even cleaned up after. I could not ask for a better crew!” – Chris Johnson

A notable complaint reflects a lack of communication after an initial assessment, which led to customer frustration over delays in service.

Review Summary:
Positive Sentiments: Courteous staff, timely service, excellent communication, thorough cleanup, effective restoration.
Negative Sentiments: Issues with communication and follow-up on service requests.

Additional Ratings:
Better Business Bureau (BBB): Not accredited but with a high customer satisfaction score.
Total Lead Smart Rating: 8.0

Conclusion:
SERVPRO of Kaufman County, Mesquite is a reputable choice for water damage restoration in Forney, TX, recognized for their prompt and professional service. While the majority of reviews highlight a positive experience, potential customers should also consider the occasional communication issues reported by some clients.

Member Since August 2024

Listing Id 217544

Contact Info

11374 Industrial Way Suite A, Forney, TX 75126
(972) 524-3894
Lead Smart Rating :
8.0/10.0

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11374 Industrial Way Suite A, Forney, TX 75126

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Reviews

margaret schlossstein

a week ago

Servpro was contacted by my insurance company to begin the flood restoration on my home. The office staff and employees who came to my home were so courteous and helpful from beginning to end. My phone calls and texts were handled promptly. They completed the work in a timely manner and the work was beyond my expectations. I would highly recommend Servpro to any of my friends.

Keith Delgado

2 months ago

Toilet supply line burst covering entire house in 2” of water for approx 24 hrs before discovery. Major mitigation required. All house items needed to be boxed, wrapped and stored. Thanks Servpro.

Ruth Lahuna

2 months ago

I did like Doris Judd she is a hard worker. I think she need to have the same attitude coworkers in order to be successful and responsible in their job to be accountable done.

Gloria Allen

2 months ago

I am writing this review to thank this company for having wonderful customer service. I spoke with Jordan Ooka and he was friendly, pleasant, and knowledgeable! I am an Old Lady and he was patient because I have to get an understanding. I ask a lot of questions. He also worked with me on scheduling.

ShaFuFlue

3 months ago

Mrs. Doris and Anthony took such good care of us. They took their time and cleaned tentatively and left our house in better shape than they found it. Great company and service

chris johnson

8 months ago

Doris Judd and her crew were amazing! I will definitely use them again. They came in and packed up all the items in the rooms and even cleaned up after. I could not ask for a better crew! Thank you Miss Doris!

Lisa Smith

11 months ago

Ms. Doris Judd was tentive to our needs and took care of my personal items.

K Hardy

a year ago

Jennifer with Servpro Mesquite came out to assess the damage to our RV at Lake Tawokoni and seemed like she wanted to help us. She took measurements and told my fiance that she would write a quote up for us and get back in touch. It has been a week without any word from her. We have called her twice and called her office. The receptionist said she would have Jennifer get in touch with us and we still have not heard from her. This is very disappointing as I knew the founding owners from Gallatin, TN, lived in Gallatin for 28 years where Servpro and their services are highly respected. I’m certain the Isaacson’s would be disappointed also. Note to self, Quality and Professionalism is not Nation wide when dealing with franchises..

a year ago

Ms. Doris Judd – wrapped and packed items to help avoid damage during demolition work performed in my home.

Mike Broom

a year ago

Personal service. Jennifer Evartt’s technical aptitude, being transparent and direct, while courteously explaining what needed to happen….provided my family comfort that we were doing the right thing, and using the right company. Meanwhile, Wade Grubbs was answering texts/calls after hours to ensure I was getting the info we needed. Daily repeat visits by these two, checking carefully on progress and ensuring successful drying of our home….we are thankful.