SERVPRO of Federal Way in Federal Way, Washington 98003

SERVPRO of Federal Way

1908 S 341st Pl, Federal Way, WA 98003

4.6 (21 reviews)

Overview:
SERVPRO of Federal Way is a water damage restoration service located in Federal Way, WA. The company specializes in responding to water damage emergencies, including mold remediation and other related restoration services.

Services Provided:
– Water damage restoration
– Mold remediation
– Leak detection
– Clean-up and restoration
– Emergency services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (253) 838-8999
Website: https://www.servpro.com/locations/wa/servpro-of-federal-way?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Federal Way has received positive feedback across multiple platforms, maintaining a rating of 4.6 stars based on 21 reviews.

Examples of positive reviews include:
“Andy and Mike were fantastic! Very satisfied with the work done.” – Sarah Haley
“Meki and the team were great. Did a really good job removing the wall, taking out the mold and treating the wood framing. Now bone dry!!” – Molly Cohan
“Everyone on the crew was professional and really kind when working on the water repair.” – Jayna Ferguson

A minor complaint was noted regarding an overall good experience that was flagged with only a four-star rating, indicating that while the service was satisfactory, there may not have been outstanding elements experienced.

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality workmanship, effective communication, and support during emergencies.
Negative Sentiments: Occasional dissatisfaction reflected in lower ratings but without significant complaints.

Additional Ratings:
BirdEye: 4.6 stars based on 21 reviews.
Better Business Bureau (BBB): The business is listed but does not have a rating available.

Total Lead Smart Rating: 9.0

Conclusion:
SERVPRO of Federal Way is a highly-rated choice for water damage restoration services, known for their professionalism and effective response to emergencies. With numerous positive reviews, they maintain a strong reputation in Federal Way, WA. However, customers might still want to consider the minor concerns raised regarding past experiences, even if the overall impression remains positive.

Member Since August 2024

Listing Id 217406

Contact Info

1908 S 341st Pl, Federal Way, WA 98003
(253) 838-8999
Lead Smart Rating :
9.0/10.0

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1908 S 341st Pl, Federal Way, WA 98003

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Reviews

Sarah Haley

a month ago

Andy and Mike were fantastic! Very satisfied with the work done.

Brandon Miles

a month ago

Andy and his crew were amazing and very professional assisting us with our issue.

Munch Kin

6 months ago

Andy and his crew were incredible to work with. We’re first-time home owners and I’ve never had to deal with anything like this before. We had a leak under our floor that started in our laundry room and went into the kitchen. There was also a lot of mold involved, which made things worse for us because on top of the general health issues my husband is allergic to mold. The workers were friendly, open to all questions, incredibly patient when our 4yo would try to help (I think it helps that most of them our parents), and still work hard to get the job *done*. They kept us in the loop during the whole thing, including what they planned to do, were doing, and have finished doing without ever coming across as condescending. What’s more, it felt like they genuinely cared about us. Even when it was questionable if our insurance would cover what was found by them, they talked with us about it and stuck with only what was required for health reasons (the mold) until we got the all-clear from our insurance. All in all, I hope we won’t need their help again for a good long time. If we do though, I really hope we get Andy and his crew again.

Molly Cohan

6 months ago

Meki and the team were great. Did a really good job removing the wall, taking out the mod and treating the wood framing. Now bone dry!!

Jacque Doane

7 months ago

These guys are terrific! They took care of a significant water issue in a storage area, cleaned up the mess thoroughly and promptly. I highly recommend them for any water mitigation problem you may have!

Joyce Bretty

8 months ago

Really great, efficient and professional.

Travis Kendrick

8 months ago

Carter, Mickey, & Angel were all great to work with. Overall, it was a good experience.

Jayna Ferguson

8 months ago

We needed servicepro after having unexpected water damage, they worked through the cleanup for a full week. Everyone on the crew was professional and really kind when working on the water repair. I recommend this company when disaster strikes, they are very knowledgeable and supportive.

David Eales

9 months ago

Meki and Keith Did a fantastic job. They were professional, fast, exceptional employees! Everything they did, was top-notch! Thank you!

Angela Gardin

a year ago

The techs that came to my home were Travis & AJ. They were awesome, very professional, great communication, and they did a great job. I would highly recommend them!