SERVPRO of Evanston

Overview:
SERVPRO of Evanston is a water damage restoration service located in Evanston, IL. They specialize in handling water damage emergencies, including cleanup and restoration of properties affected by water-related incidents.

Services Provided:
– Water damage restoration
– Mold remediation
– Sewage cleanup
– Carpet cleaning
– Furniture restoration

Hours of Operation:
Monday to Saturday 8 AM to 8 PM

Contact Information:
Phone: (847) 763-7010
Website: https://www.servpro.com/locations/il/servpro-of-evanston?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
Google Reviews: 4.6 stars based on 14 reviews.

Positive feedback highlights the company’s quick response times, professionalism, and effective service. Customers have frequently mentioned the respectful and friendly staff as a major plus.

Examples of positive reviews include:
“Very easy to work with, great staff and respectful.” – Nate Scates
“Polite and professional.” – Chris and Jennifer Maisch
“They worked side by side with me… so happy I called them.” – Tina Smith

Conversely, a critical review expressed significant dissatisfaction with a service experience, claiming unprofessionalism and poor handling of a pre-paid job:
“One of the worst SERVPROS in the area… return it completely damaged.” – Shelley

Review Summary:
Positive Sentiments: Professionalism, respectful staff, quick service, effective water damage restoration, good customer service.
Negative Sentiments: Issues with handling customer complaints and service quality in specific instances.

Additional Ratings:
BirdEye: Rating not available.
Better Business Bureau (BBB): Not accredited, NR rating.

Total Lead Smart Rating: 7.0

Conclusion:
SERVPRO of Evanston presents a generally strong option for water damage restoration in Evanston, IL, as reflected in their high customer ratings and numerous positive reviews. However, potential clients should be aware of a few negative experiences that might suggest inconsistency in service quality.