SERVPRO of Wayne and South Lackawanna Counties

Overview:
SERVPRO of Wayne and South Lackawanna Counties is a fire damage restoration service located in Dunmore, PA. The company specializes in responding to fire and water damage situations, offering restoration solutions to residential and commercial properties.

Services Provided:
– Fire damage restoration
– Water damage restoration
– Mold remediation
– Emergency cleanup

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (570) 344-2282
Website: http://www.servprowaynesouthlackawannacounties.com/

Customer Reviews and Sentiment:
SERVPRO of Wayne and South Lackawanna Counties has received a mix of reviews across different platforms:

Google Reviews: 3.0 stars based on 4 reviews.

Negative feedback highlights issues regarding poor communication, lack of responsiveness, and delays in service. Customers have expressed frustration with the timeliness and quality of service received.

Examples of positive reviews include:
“With a black mold problem… we were lucky to talk to Theresa and the mold cleanup was quickly taken care of.” – John Giguere
“When experience matters call SERVPRO of Wayne & South Lackawanna Counties!!” – Peter Hilburn

The complaints primarily focus on significant delays in response time and inadequate follow-through on estimates and service.

Review Summary:
Positive Sentiments: Effective mold cleanup, good attention to detail.
Negative Sentiments: Poor communication, long delays in service, unreliability.

Additional Ratings:
BirdEye: 3.0 stars based on 4 reviews, reflecting similar customer experiences.
Total Lead Smart Rating: 3.5

Conclusion:
SERVPRO of Wayne and South Lackawanna Counties appears to face challenges related to communication and promptness in service delivery. While there are notable positive experiences regarding mold remediation, potential customers should proceed with caution, considering the mixed reviews and concerns over reliability.