Prism Specialties of Columbus, Cincinnati, Dayton, S. Ohio, NKY, WV in Columbus-OH, Ohio 43213

Prism Specialties of Columbus, Cincinnati, Dayton, S. Ohio, NKY, WV

171 Schofield Dr, Columbus, OH 43213

3.5 (21 reviews)

Overview:
Prism Specialties is a fire damage restoration service located in Columbus, OH. They provide restoration services focused on salvaging and restoring contents after fire and water damage, serving a broader area that includes Cincinnati, Dayton, Southern Ohio, Northern Kentucky, and West Virginia.

Services Provided:
– Fire damage restoration
– Water damage restoration
– Content cleaning and restoration
– Inventory creation for insurance claims

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (614) 866-4484
Website: http://www.prismspecialties.com/

Customer Reviews and Sentiment:
Prism Specialties has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 21 reviews.

Positive feedback highlights the company’s responsiveness, professionalism, and quality customer service. Customers have commended the helpfulness of staff and their care in handling belongings during restoration.

Examples of positive reviews include:
“Prism specialties did a very good job with all my contents. Renee was very helpful and was always available when I had questions!” – Quinton Blosser
“Great customer service! Could not have been taken care of with more care, compassion, and communication!” – Cheryl Walker

Negative feedback points to issues with communication, long delivery times, and unsatisfactory restoration quality for some items.

Examples of negative reviews include:
“They took everything electronic from our house after a fire… trying to get my stuff back for 2 1/2 months.” – Ralph’s Plumbing
“…it is laughable expensive, $1600 for them to tell us our clothes and appliances can’t be saved.” – Chaphan Cramer

Review Summary:
Positive Sentiments: Responsive staff, professionalism, thorough restoration services, quality customer service, and helpfulness.
Negative Sentiments: Communication issues, delays in service, dissatisfaction with restoration quality, and high costs for services rendered.

Additional Ratings:
BirdEye: 3.5 stars based on 21 reviews, demonstrating a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service delays and communication issues.

Total Lead Smart Rating: 5.5

Conclusion:
Prism Specialties of Columbus appears to be a viable option for fire damage restoration services, particularly noted for their attentive customer service and professionalism. However, potential clients should be mindful of the mixed reviews and reported issues with communication and restoration quality before making a decision.

Member Since August 2024

Listing Id 215645

Contact Info

171 Schofield Dr, Columbus, OH 43213
(614) 866-4484
Lead Smart Rating :
5.5/10.0

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Listing location

171 Schofield Dr, Columbus, OH 43213

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Reviews

Quinton Blosser

3 months ago

Prism specialties did a very good job with all my contents. Renee was very helpful and was always available when I had questions highly recommended!

Judith Moreland

a year ago

Could not have asked for better response in my time of need. Their professional return of all my goods was most appreciated. Thank you!

ReNee MiCHaeL

a year ago

Love this company 😊

Ralph's Plumbing

a year ago

They took everything electronic from our house after a fire. Told us nothing was good but we still wanted it back, they’ve returned afew things but nothing was cleaned. Been trying to get my stuff back for 2 1/2 months.

Brandon Matson

a year ago

This company did an absolute terrible job cleaning all of my devices that I had picked out for them to restore. I had a bad feeling in the beginning and after they were done I was right. Other people may have a better experience but I will not recommend to anyone. These days it’s better to just do everything ourselves!

Cheryl Walker

a year ago

Great customer service! Could not have been taken care of with more care, compassion, and communication!

Michael Butts

a year ago

Great people.friendly and very knowledgeable.

Clint liersemann

2 years ago

Good luck with this pathetic excuse for a company. Tell you 1 week and take 7. Will hold your stuff Ransom even if they are receiving a check from an insurance company and is in their possession. But won’t deliver your stuff. What kind of company demands payment before the job is even complete?? ??? And did isn’t all delivered!!

Chaphan Cramer

2 years ago

We used ERS when the cities sewer backed up into our basement and covered our belongings in sewer water. We had them pickup the clothing and blankets to attempt a salvage and they sent techs to inspect our appliances to see if a repair was cost effective. We didn’t hear anything for a year and thought everything was taken care of. However, I received a phone call a couple days ago that they spent months trying to get ahold of our adjuster and finally found out that according to them our policy was maxed out and we were responsible for the bill. I understand being responsible for the bill, but to have no communication for a year that they were having trouble getting ahold of insurance and that we may be responsible for the bill is unfortunate. Lastly, I think it is laughable expensive, $1600 for them to tell us our clothes and appliances can’t be saved and to create an inventory list.

Jason Huff

3 years ago

Jeff Arthur restored a very high end gas stove for a customer of ours (servicemaster) after a flood from the upstairs bathroom it had caused water and debris damage to the stove, Jeff was knowledgeable and a ton of help for the homeowners, and we will definitely use them again and I hope my review leads you to feeling great about choosing this company for any electronic restoration services you may need