Jenkins Restorations in Columbia-SC, South Carolina 29203

Jenkins Restorations

6904 N Main St Suite 105, Columbia, SC 29203

4.4 (50 reviews)

Overview:
Jenkins Restorations is a water damage restoration service located in Columbia, SC. They specialize in water mitigation and restoration services, addressing issues such as leaks and flood damage. The company is known for its responsive and professional staff, ensuring thorough and timely work for their clients.

Services Provided:
– Water damage restoration
– Water mitigation
– Cleanup services
– Professional project management
– Customer support throughout the restoration process

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (803) 339-8460
Website: https://jenkinsrestorations.com/columbia-sc/?utm_source=Google%20my%20Business&utm_medium=organic%20search&utm_campaign=GMB%20Columbia

Customer Reviews and Sentiment:
Jenkins Restorations has received a mix of positive and negative reviews across various platforms.

Google Reviews: 4.4 stars based on 50 reviews.

Positive feedback highlights the company’s professionalism, attention to detail, and the quality of customer service. Customers commend their hardworking staff and effective communication during the restoration process.

Examples of positive reviews include:
“Nas’s attention to detail was top notch! He’s a huge asset to Jenkins Restoration.” – LaMonica Miles
“Brian from Jenkins Restoration was a pleasure to work with…went out of his way to ensure I was satisfied.” – Jessica Earp
“Jenkins was easy and professional to work with…extremely kind, timely, efficient, and knowledgeable.” – Christy Saunders

Complaints mention issues with communication and dissatisfaction with the quality of work received.

Examples of negative reviews include:
“Communication and follow up are a big fat ‘0’…If you want work done in a timely fashion, I would suggest you ignore this business.” – william mobley
“[The actual work performed was terrible]…Our toilet was improperly set, painting was supposed to be done and it wasn’t.” – Jc Whiteside

Review Summary:
Positive Sentiments: Professionalism, responsiveness, quality of service, attention to detail, and effective communication.
Negative Sentiments: Poor communication, inadequate follow-up, and unsatisfactory quality of work.

Additional Ratings:
BirdEye: 4.4 stars based on 50 reviews, exhibiting a similar trend of customer satisfaction despite some negative feedback.
Total Lead Smart Rating: 7.1

Conclusion:
Jenkins Restorations is a reliable option for water damage restoration in Columbia, SC. They are appreciated for their professionalism and commitment to customer service. However, potential clients should consider the mixed reviews, particularly regarding communication and the quality of work.

Member Since August 2024

Listing Id 215568

Contact Info

6904 N Main St Suite 105, Columbia, SC 29203
(803) 339-8460
Lead Smart Rating :
7.1/10.0

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6904 N Main St Suite 105, Columbia, SC 29203

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Reviews

Corey Jarels

6 days ago

Nas, the technician, was a very respectful and polite. He adjusted his schedule to accommodate me. He also asked for confirmation score doing any type of work.

LaMonica Miles

a month ago

From the beginning process with Danny Wicks, who was very meticulous in all of his processes, to the continuous and ongoing hard work, dedication, guidance and care from Nas (who seemed like he was part of our family), we were very pleased with the water mitigation process. Nas’s attention to detail was top notch! He’s a huge asset to Jenkins Restoration. Thanks fir your services!

william mobley

a month ago

Try to avoid this company if possible. Communication and follow up are a big fat “0”. When you call the company phone it seems to go to a switchboard not to the local store. If u want work done in a timely fashion, I would suggest u ignore this business and try elsewhere.

66impalatt@gmail.com Turner

a month ago

Awesome job very professional. Explained all processes of the job task before beginning work. Extremely pleased with being on time and respectful of my home.

Jessica Earp

a month ago

Brian from Jenkins Restoration was a pleasure to work with. He was very responsive throughout the whole process and went out of his way to ensure I was not only satisfied with the repairs but happy with them. Thank you Jenkins Restoration!

Christy Saunders

2 months ago

Jenkins was easy and professional to work with. We used them for water mitigation after the wax ring on our toilet went bad. Danny was extremely kind, timely, efficient, respectful, and knowledgeable. Even my kids loved him! Logan answered any and all questions regarding the process and future steps/options. I would highly recommend!

Jc Whiteside

2 months ago

I wouldn’t recommend Jenkins Restoration to anyone. The actual work performed was terrible. All the work in the scope of the contract, to be done by “professionals” was very disappointing. Our toilet was improperly set, painting was supposed to be done and it wasn’t. I have cameras in my home and was able to see what was being done and what was not being done. Base board and quarter round was only painted in certain rooms. Now let’s get to the estimate, at one point we were being blamed because the claim manager failed to look over the response from the insurance company about the quote. I truly feel like we were taken advantage of and did not get what we paid for. So if you want to feel taken advantage of, to feel like you’re getting less than what you paid for then these are your guys. Their sub contractors are terrible.

Joseph Wideman

5 months ago

Jenkins did an amazing job with the clean up/drying out of our house. The came out the same day of the incident and was very responsive to all the questions we had. Everyone from the workers, project manager, and manger called at some point through the process and after to check to make sure things were moving as they were supposed to be and to just check in.

Susan Smith

7 months ago

I received a very quick response to start the processes. Tanas was very professional. Raymond explained the process to me. Both offered excellent customer service and I would highly recommend them!

Jana Kelly

9 months ago

Everyone has been kind and helpful but Tanas & Maurice went above and beyond. Great company to work with.