SERVPRO of Downtown Chicago/Gold Coast/Lincoln Park/Lakeview

13 T

3 weeks ago

Russell, Oscar, and his crew did a great job. Fast, efficient, and worked well with our insurance. Communication with Russell and Laura was great as well!

Andy Nathan

2 years ago

They did a good job with mitigation but told me they could also handle the construction, which they now say they can’t 2 months later.

Mike Hooks

2 years ago

Service pro Gold Coast/Lincoln park were one of several remediation companies recommended to me by my insurance. We had a braided hose spring a leak which caused water damage to our bathroom, brand new wood floors, bedroom closet downstairs and to the bathroom of unit below us. Kevin was quick to respond, provided exceptional service and made me feel comfortable throughout the entire process. The crew which installed the fans and dehumidifiers were great. Service pro was able to work directly with my insurance for payment and we’re able to salvage our brand new wood floors. I am very satisfied with my experience as there are multiple remediation companies to choose from. I always read reviews and decided to pull the trigger with service pro and I’m glad I did.

The Park Evanston Manager

2 years ago

We came into an emergency situation where we called upon SERVPRO for the restoration services. I called and spoke to Jessica, a project coordinator who was empathic to our needs and was prompt to follow up our phone conversation with an email detailing all of our requested services. The email detailed information as to who our project manager was as well as having the inspection scheduled less than 24/HRS of our initial call. Kevin our project manager came to our location and was very thorough with the inspection and provided me a detailed scope of the project that was to be completed the next day. Kevin was a gem! He even called when there was more to the job that listed on the scope and explained to me each step of the restoration process. Needless to say, from our initial emergency to complete clean up and restoration it has been a seamless process. Service has been professional and amazing and the entire process has been called, scheduled and completed in less than 48 HRS. STELLAR SERVICE & HIGHLY RECOMMENDED!! Thank you to Jessica, Kevin, Sara and all the SERVPRO TEAM for making a difficult situation so easy to deal with! Beth L.

Family Bugosh

2 years ago

Working with Marcus and his crew is fantastic! Cleaning methods and communication was outstanding throughout. These folks really know what they are doing! Highly recommended!

Nate manewith

2 years ago

Recently, there was a broken water pipe in a condo on the ninth floor of our building in Chicago. The resulting water damage was horrendous. ServPro cam immediately. We cannot begin to tell you how terrific all the men were. They came when they said they would come; they answered all my questions (even my foolish ones as we had never had a flood previously)e. The workers were all just outstanding!! We had de-humidifiers for two weeks The dining room wooden floor was pulled up. Now we learn that the kitchen and hallways floors will have to come up, as well, and possibly more. Through all of this, you men were top-notch! We cannot praise them enough. We felt that you should know how well ServPro is represented. Sincerely, Esther and Robert Manewit

P Kempton

2 years ago

So impressed by the professional staff, great communication, excellent service. Highly recommend