ProFire Restoration, LLC

Suzanne Harkey

2 days ago

The team of movers from ProFire were absolutely a joy. First of all, there were so many great people that I can’t remember all their names.Jeanette was in charge, and Wendy, Dustin, Tyler, Riley, Brooklyn, Martha, Ronnie, are just a few that were so helpful, respectful and just delightful to be around. They all made what could have been stressful and difficult , a pleasant experience. Clayton Ries has been overseeing everything from the first day, and again, was a pleasure to work with and went the “extra mile “ at all times.

Richard VanDekwit

6 days ago

I think we have decided to sue Profire in small claims court for $15,000 to cover the time we spent doing what we paid them to do as well as dumpster fees accrued for having to dispose of it all along with damages for throwing away vital pieces of equipment. I think we would win at least some of our money back and hopefully waste some of you guys time like you’ve wasted ours. More importantly we hope to discourage people from using your company thus saving them from the headache. Below is just a few pictures of what they left behind and were NOT included in their inventory of damaged items.

SaltAir Kisses

a week ago

Thank goodness for Kara Duke! Everyone needs to get their properties looked at and have someone on their side when things go wrong. I highly recommend this team.

ATLANTA LOYALTY (Richie Rich)

a week ago

I cant stress enough to not get tangled up with this company. Hands down the worst fire restoration company Ive ever came in contact with. You would be better off doing it blindfolded and drawing the pictures in crayon. Set aside the overcharging in my case HazMat suits aka PPE / Generator / Floor coverings / Hours worked and poor Management Communication Training etc and focus on the actual service they provide. First off pictures and descriptions of piles of different items that they describe as “Tools” or “Miscellaneous Equipment” one of my Favorites was “Large Tote Hunting Equipment” Thats it No name of a single item in the box.We went had to redo the entire list and they left behind 15k dollars worth of belongings and didnt claim them at all. We had to fight tooth and nail to get it covered. Lastly they threw everything away despite our many conversatyions of things we had to have back like work computers. Then they sent us a bill for $42000.00 after a dozen calls and emails finally I get a manager on the phone who does nothing but make excuses and doesnt follow up on anything. Complete garbage

Becky Dupuis

a month ago

I would give no stars if I could. Unprofessional. They throw each other under the bus. Give the customer empty promises. The project manager left and we were not notified. The new manager put us on a shelf as he was learning the job. Profire blames the contractors that THEY hired. Takes MONTHS to get anything done and they blame it on the Covid pandemic supply chain that is no longer an issue in 2024. Read their paperwork over carefully. Some businesses claim they don’t even have you in their databases if they don’t like the review you gave them. I saw that happen here with someone else’s review.

Natosha Rosales

a month ago

We had a fire a few years back, and had profire do all of our work. However, most everything they did has broken, paint is chipping, most of our outlets don’t work, the appliances that were sent off to be cleaned were not cleaned etc.. when I say broken they were broken within a year of our warranty, but we were told it didn’t fall under the guidelines. Basically they got paid very well, and we got cheap materials. Would never use them again, and the professionalism was not up to par.

Rita Rainwater

3 months ago

I want to let people know that if you need help with water or fire damage please call PRO FIRE THEY ARE one of the most awesome companies I have ever dealt with. My house flooded and their teams are terrific workers. They are polite and take such good care of your property and really made my day. When they packed it was the same way. So professional. Customer Service is not dead with PRO FIRE. My stuff is back in order and I am so happy. I really am astounded at their Customer Service. After you have been through an incident You really need PRO FIRE!

Scott Cipinko

a year ago

We had a leak that required the removal and replacement of our entire floor and a pack out and return. I was skeptical, as we have had some pretty bad experiences with movers before. The quote was very reasonable but the the service was impeccable. We have a lot of little pieces and a breakfront as well as a curio cabinet. The staff took pictures and returned every item in the same place but CLEANER! All was dusted and cleaned up when replaced. And, the organization was better than the way we had placed our belongings in the cabinets. The staff was tireless, careful and very courteous. They made the pack out and return very easy. I hope to never have another reason for the service but I would recommend Pro Fire Cartersville to anyone who needs their service.

Judy Leonard

a year ago

Pack out from water damage

Tim Greene

a year ago

This company, the team, the leadership and the professionalism that comes with each of these has been hands down perfect. Elijah and his team went above and beyond on our house during a very unfortunate and difficult time. From remediation to pack out each and every employee at Pro Fire holds themselves to a different standard than most remediation companies. They were professional, on time and put themselves in the shoes of the homeowners making us feel that we were more than just a customer. We were treated like family and that is hard to find these days. We highly recommend Pro Fire!