Rainbow International of Buffalo in Buffalo-NY, New York 14227

Rainbow International of Buffalo

190 Gruner Rd, Buffalo, NY 14227

4.2 (19 reviews)

Overview:
Rainbow International of Buffalo, located in Buffalo, NY, specializes in water damage restoration services. The company is well-regarded for its carpet cleaning and comprehensive cleaning after water damage incidents.

Services Provided:
Water damage restoration, carpet cleaning, sewage cleanup, emergency restoration services, thorough cleaning of impacted areas.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (716) 874-4919
Website: https://rainbowrestores.com/buffalo?cid=LSTL_RBW000202&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Rainbow International of Buffalo has received a mix of positive and negative reviews across various platforms, with an overall rating of 4.2 stars based on 19 reviews.

Positive feedback emphasizes the professionalism, thoroughness, and responsiveness of the staff during crisis situations. Customers appreciate their commitment to ensuring satisfaction and the quality of their cleaning services.

Examples of positive reviews include:
“Rainbow has the best carpet cleaners in Buffalo, NY. They go above and beyond.” – Kelsey
“Professional and courteous. I received the best professional experience during hard times.” – Pulari Nair
“They really came in clutch… Everything was cleaned and repaired better than we could’ve hoped for.” – Chadwick McChaderson

However, some complaints highlight issues with the quality of cleaning, perceived unprofessional behavior, and inadequate remediation of water damage, leading to further complications.

Negative sentiments include:
“…they didn’t seem like they took their time or cleaned well. The stains were not removed.” – Haala Gaber
“The team does not have the same drive… I had all the beams still in place… Now I get to pay another company…” – Nicole Avelli

Review Summary:
Positive Sentiments: Professionalism, thorough cleaning, responsive customer service, and adequate handling of emergencies.
Negative Sentiments: Inconsistent cleaning quality, unprofessional behavior reported, and unresolved issues leading to additional costs.

Additional Ratings:
BirdEye: 4.2 stars based on 19 reviews, showing a general trend of customer satisfaction with some reservations.
Better Business Bureau (BBB): The business has a profile, but specifics on complaints or accreditation are not detailed.

Total Lead Smart Rating: 6.5

Conclusion:
Rainbow International of Buffalo is a viable option for water damage restoration and carpet cleaning. While the company is praised for its professionalism and thoroughness, potential customers should carefully consider the mixed reviews and areas of concern identified by some clients before making a decision.

Member Since August 2024

Listing Id 214231

Contact Info

190 Gruner Rd, Buffalo, NY 14227
(716) 874-4919
Lead Smart Rating :
6.5/10.0

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190 Gruner Rd, Buffalo, NY 14227

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Reviews

Kelsey

10 months ago

Rainbow has the best carpet cleaners in Buffalo, NY. They go above and beyond. Thank you for the amazing work Mark!

Pulari Nair

a year ago

Don is professional and courteous. He found time to stop by and made sure that I received the best professional experience during hard times. Thanks Rainbow!

Chadwick McChaderson

2 years ago

Very professional staff. They really came in clutch with the disaster our family was dealing with. Everything was cleaned and repaired better than we could’ve hoped for. I will definitely be recommending their services.

Nancy Giannelli

2 years ago

I can’t thank these guys enough I had 15-18 inches of sewer water in my basement They came in and worked hard as hell to clean everything up and it was 90 degrees out And no breaks

Haala Gaber

3 years ago

I had them come in and clean my 4 carpeted rooms. they took less than an hour, and to be quite honest they didn’t seem like they took their time or cleaned well. the stains were not removed from the carpet. it doesn’t even smell good and clean. i personally could’ve rented a carpet cleaner from home depot and did a better job Also. the two men who came, one of them harassed me and my friend who were there supervising. the one poked fun at the way we dressed (we wore religious coverings because of our beliefs) and they were completely unprofessional and rude. i’m not happy at all with this service, they were on time but that’s about it. i recommend looking elsewhere unless you want to feel like unwelcome in your own home.

Lillian Davis-Wilson

3 years ago

Mike, Eddie and the rest of their crew went above and beyond to help remove and clean up our basement. They were thorough, expeditious and handled our property as if it were their own. I would recommend them to anyone and look forward to using them in the future for other services.

John Kist

3 years ago

I have used them for carpet cleaning and water damage cleanup. Thorough, complete, professional, and very reasonable costs. One of the best in the industry and definitely in WNY.

Mark Griffin

4 years ago

Very professional and upfront about everything before they started. I had 2 couches cleaned and area rug.

James Santos

4 years ago

Rainbow International was very professional and responsive. They came through on a holiday weekend to clean sewage backup in our basement. They were very helpful with their explanations and were able to assist with any damages that were caused. They did a good job going through their processes and helping us understand every part of their procedure. They were well equipped and everything is also documented and clarified for your knowledge.

Nicole Avelli

5 years ago

Owner is very nice and helpful but the team does not have the same drive that he does. I paid to have my basement dried out and treated after a sump failure, the basement was dried with previous top of floor removed. The floor was raised previously about 2″. The top of the floor was taken out but all the beams underneath were not taken out. So when the floor was pressure washed and suctioned out with the shopvac I had all the beams still in place. This would be no different than sweeping and mopping around the rugs in a house. I was able to rip out all beams this past weekend and saw the mildew/mold that was left in place from halfway clearing out the basement. Now I get to pay another company to come in and clear up what should have been taken care of to start with.