SERVPRO Of Allston, Brighton & Brookline

joan smyth

a week ago

Dilson and crew were professional from the first hello. I received clear and helpful answers to all my questions. They were efficient and thorough and cleaned up very well when the job was done. It’s hard work in tight quarters to take out a water damaged bathroom ceiling. They have a great attitude.

jay Philomena

4 weeks ago

my experience with Dilson & Nick’s crew was amazing. They worked hard to get the job done in the Heat of the day in an Attic space. Were helpful and a good experience

Martine Chanel

a month ago

I recently had the pleasure of working with SERVPRO of Brookline for mold and cleaning services in my home, and I couldn’t be happier with the results. As a parent of young children, one of whom has asthma, ensuring a clean and safe environment is crucial. From the moment they arrived, their team displayed a high level of professionalism and attention to detail. They conducted a thorough assessment, explained their plan of action clearly, and took every precaution to contain and remove the mold safely. Their meticulous approach to cleaning and their use of advanced techniques and equipment reassured me that my home was in good hands. The team was efficient, respectful, and communicative throughout the process, keeping me informed at every step. The end result was a spotless, mold-free environment that has given me peace of mind. I highly recommend SERVPRO of Brookline for their outstanding service and dedication to quality, especially for families concerned about health and safety. Thank you, SERVPRO, for making a significant positive impact on our home!

Christopher Myers

2 months ago

Great crew they did awesome work and made sure to protect my floors before starting work. Office staff is friendly and very knowledgeable, definitely recommend these guys if you have a sewage emergency.

Kirsten Pereira

2 months ago

SERVPRO did a great job with aiding me in my water damage. Their response time was immaculate, and they were very professional. I would highly recommend them to everyone!

Andrew Boni

3 months ago

Prompt, clean, and efficient Dilson and his team were great!

Weiheng Wang

7 months ago

Warning: this company will lie to get your business and take your money! Do NOT trust them to do business ethically! If I could give a negative point I would. I hired ServPro of Allston, Brighton & Brookline because they promised to refund the cost of the assessment for my project if I use them. I paid them the assessment fee in front, and over $7K for the entire project. Not only did they NOT refund me for the assessment cost, but also they were trying to charge me even more. I had already hired some other company did most of work, what ServPro actually did was much less than what they estimated, both in man power and time wise. The assessment fee was supposedly $350 according to what they told me on the phone, they actually charged $369 without explanation. I went back and forth through emails with their account manager, who repeatedly assured me they would refund me for the assessment fee. The refund never came and the manager was making false statement after false statement. They purposely dragged out the exchange so that it was past 60 day window required for credit card disputes. Very expensive, poor service, and over charging. DON’T believe their promises!

Michelle

11 months ago

The quote that was given was 3x more than 5 others. The work that they said was needed was unnecessary and was only to beef up the quote. It felt very unprofessional and looking more to overcharge rather than to remedy the situation. The knowledge of mold and water damage seem to be lacking. I recommend having a few other contractors come look at your job before you consider Servpro

Zintis Inde

a year ago

Had some water damage in my apartment bathroom due to plumbing issues in an upstairs unit. Servpro came to the site, first for water damage remediation, then for reconstruction. It was a constant struggle to get in touch with the project managers and to schedule the work. By the time the final touches on the project were complete, it had been more than 10 months since the initiation of the project. Since they refused to start work without receiving payment in advance, they were in no hurry to respond to any of my repeated inquiries about scheduling. The work was obviously shoddy and full of shortcuts, even to a relatively untrained eye like mine. The reconstruction crew damaged, misplaced, and discarded several bathroom parts, and when John, the reconstruction project manager, couldn’t easily find replacements, he got angry with me for expecting the bathroom to be restored to its original condition. Apparently “restoration” isn’t so much a job description as just a general vibe. I’ve ended up redoing or repairing a large part of the work that was done by the crews. If I hadn’t, I’d be experiencing worse water damage than what I had when the project started. Perhaps other crews at this location are more professional, but I’d find that hard to believe given my experience.

Joshua Monroe

2 years ago

Service was fast and professional. Onsite within 24 hours of contacting them. The crews that came to assess water damage worked quickly and identified all areas of our home that were wet and set up fans to dry as much as possible. Some areas were unknown to us and had yet to reveal any damage. The initial drying process that they provided helped limit the amount of damage. Moving into demolition and mold removal was jarring as you see how badly damaged your home is, however, both onsite employees and office staff have been so helpful thru this stressful event. Definitely sticking with this company through the next phase of rebuilding because of their customer service and expertise.