TCM Restoration & Cleaning in Anchorage, Alaska 99518

TCM Restoration & Cleaning

5701 Silverado Way Suite K, Anchorage, AK 99518

4 (30 reviews)

Overview:
TCM Restoration & Cleaning, located in Anchorage, AK, specializes in water damage restoration services. The company aims to assist clients in recovering from water-related issues through professional and knowledgeable support.

Services Provided:
Water damage restoration, crawlspace restoration, customer service, professional consultations, and knowledgeable staff.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (907) 562-7410
Website: http://www.tcmrestoration.com/

Customer Reviews and Sentiment:
TCM Restoration & Cleaning has received a 4.0-star rating based on 30 reviews across various platforms.

Positive feedback highlights the company’s knowledge, responsiveness, professionalism, and quality of work. Customers appreciate the helpful staff and excellent customer service.

Examples of positive reviews include:
“Great group of people. Extremely knowledgeable and helpful.” – Cheryl Nickerson
“TCM was very responsive, professional, punctual and knowledgeable.” – Tanja Webley
“Excellent service and so happy with the work.” – Brad Wilson

Negative reviews mention issues related to billing practices and delays in service. Customers expressed dissatisfaction with perceived overcharging and lack of communication regarding services provided.

Examples of negative reviews include:
“TCM came to my house and did some work but left their Machines in my house for a very long time.” – Ray Smith
“They overcharged me for what was done at my place.” – Julie Briles

Review Summary:
Positive Sentiments: Knowledgeable staff, responsive service, professional behavior, quality workmanship, excellent customer service.
Negative Sentiments: Issues with billing practices, perception of overcharging, delays in service completion.

Additional Ratings:
BirdEye: 4.0 stars based on 30 reviews, reflecting a consistent sentiment of customer satisfaction mixed with some complaints.
Better Business Bureau (BBB): The business has a profile and is not accredited, receiving a BBB rating of NR (No Rating). There have been several complaints in the last three years, particularly about billing and service issues.
Total Lead Smart Rating: 6.5/10

Conclusion:
TCM Restoration & Cleaning provides a range of water damage restoration services in Anchorage, AK, noted for their knowledgeable staff and professionalism. However, potential customers should be cautious due to the mixed reviews regarding billing practices and service delays.

Member Since August 2024

Listing Id 212437

Contact Info

5701 Silverado Way Suite K, Anchorage, AK 99518
(907) 562-7410
Lead Smart Rating :
6.5/10.0

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Listing location

5701 Silverado Way Suite K, Anchorage, AK 99518

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Reviews

Cheryl Nickerson

a day ago

Great group of people. Extremely knowledgeable and helpful. I will definitely recommend TCM.

Tanja Webley

2 days ago

I needed restoration work done in my crawlspace after a water pipe burst. TCM was very responsive, professional, punctual and knowledgeable. From start to finish, TCM was awesome to work with!

Ray Smith

2 days ago

TCM came to my house and did some work but left their Machines in my house for a very long time and then decided to charge me instead of charging my insurance company. It seems like to me they are just money hungry I wouldn’t Suggest to use t m c restoration and cleaning to anybody. Because they will rob u blind.

Khadija Williams-Darboe

2 days ago

Took a long time to finish had to keep on them but when finish finished it is good work!!!

jeff burgos

2 days ago

They did great and customer service was really good

Brad Wilson

3 days ago

Excellent service and so happy with the work.

Michael Dickerson

a week ago

TCM was timely, easy to work with, and appropriately priced, and they did great work.

Kory Roy

a week ago

May have been a busy season, it took some time to get all of the repairs I needed completed. The craftsmanship was excellent though, and every person on the staff who I spoke with were incredibly friendly, and above and beyond professional.

mahony907

a week ago

Garbage.. I never do this but I was just emailed a bill for -$720 bucks. I had an ice damn outside and the littlest bit of water got behind my wall. All they did was spend 5 seconds with a meter and plug in a fan (using my electricity) and left. Did not let me know I was being charged at all. They didn’t even tell me when they were going to pick it up. They did ZERO restoration work. Just a freaking fan. No holes in the wall, no anything. I had to leave my office multiple times and then wait for them. One day they just walked in, unplugged their fan and left. No work done at all. 720 bucks. I own freaking fans for gods sake! I’m not at all happy with this company and my business has pulled all of their signage and cards from our display and shredded them. No more referrals for them.

Julie Briles

a week ago

Never again will I use this company. They overcharged me for what was done at my place.