American Restoration Water & Fire of Albuquerque

Charles Irwin

2 days ago

Being a property manager I have used American Restoration Water & Fire multiple times at properties when flooding has occurred. They are responsive and send reports of all the work completed. I highly recommend them and will continue to utilize their expertise in future as needed to rectify situations.

Marylou Gottlie

4 days ago

The work was good it took too long to get the report.

kfred

5 days ago

very good communication with David and Justin throughout the project.

Cullen Boardman

a week ago

After being harrased by the same ‘manager’ who threatened me with collections when I never hired them- sure I’ll leave you a review. This company was hired BY my insurance to mitigate a failed roof as a result of a storm. The two boys they sent were not only hours late, but brought nothing. Left to go purchase four sand bags and a 10×10 tarp (though they were thoroughly aware I had a 30×30 roof that was being tarped, as per my insurance adjusters email chalked full of details on the problem. The boys left a small ‘covered’ spot that ultimately did nothing but add 200 pounds of constant pressure on a strained roof, sagging it further. These same boys had the gaul to aggressively push and declare they’ve already been hired as the demo team and wanted to get started ASAP. I ask again, demo for what? What’s the plan? Who hired you for demo (not in your job description, and again, by whose order?) They backed down after I told them they are to never return to the property as they’re unprofessional, have zero understanding of what work needs done, and they surely don’t carry a license to do it. Following up (days later,) they sent another gentlemen who set up a dehumidifier- again, days after flooding, the damage and mold were already in place. A whole 24 hours later received a multitude of texts stating they need the dehumidifier back for another job. Following this insanely poor performance, they had the audacity to bill ME directly, not the insurer that ordered the inspection. This is a small mistake and should be easily fixable but Amandumps fixation with my money led to some incredibly unprofessional threats to me, my property, and that I would be sent to collections (within a week or two of their visiting my house.) In total, they charged $1,200 to damage my roof, waste my time, and ultimately threaten me with legal action for their mistakes. The final remedy was my adjuster threatening legal action with the weight of Geico’s legal team to bang some sense into this sad pathetic woman. It is my opinion that these morons should be jailed for their scam tactics and exorbitant fee’s they draft from thin air to squeeze any cent out of an insurance claim. 0/10 WILL NEVER USE AGAIN

David Hindera

a week ago

It was ridiculous. A snow storm tears of a skylight so my insurance sends this company to tarp the opening until it can be repaired. The tech they sent shows up with no tarp or any materials to cover the whole. He looks at the opening and says he can come back the next day. So I give him a tarp and a staple gun to cover the hole. Fine, whatever, but then he put tape on my acoustic ceiling unexpectedly and removing the tape tore off the ceiling contour. So stupid – anyone should know you can’t do that. 7/10 update: I appreciate that sentiment but if I have another emergency I will not be looking for help from the people who messed up my ceiling.

max Del Rio

a week ago

Terrible communication. Would not recommend this company and would not use again. I’ve been charged for unapproved work and my insurance company said their bid was not approved due to inflated and unusually high prices.

Yolanda Zavala

a week ago

Not satisfied the workers advised me that they sprayed for mold and then I asked to make sure and they advised me that they didn’t. I asked them to do it and still waiting for an answer.

Karen Ortega

2 weeks ago

Marvin Flores has been extremely helpful and polite! Always responsive and helpful. Appreciate his service very much!

Marcos Esquibel

a month ago

I would highly recommend American Restoration especially Raymond. Raymond responded after we had water damage from a leaking roof. Raymond was courteous, on-time, polite and he did a great job. He was thorough, stayed on task and I was grateful to have him working on our home. Thanks Raymond and thanks American Restoration!

Bruce Hicks

a month ago

I’d like to share our appreciation for the work of the painting crew assigned to our project. Andrew Fresquez was the lead painter and guided the work of Francisco and Diego who ably worked along side him. Andrew’s leadership, attention to detail, good humor and care really stood out. Francisco and Diego were quietly diligent, consistent and competent. We will miss seeing these pros, now that the painting has been completed. Thanks, guys!