Truly Nolen

Overview:
Truly Nolen is a pest control service located in Summerville, SC, providing a range of pest management solutions to both residential and commercial customers. The company is known for its comprehensive service offerings, including termite control, general pest control, and mosquito management.

Services Provided:
– General pest control
– Termite control
– Mosquito management
– Rodent removal

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (843) 873-6249
Website: https://www.trulynolen.com/

Customer Reviews and Sentiment:
Truly Nolen has received positive feedback across various platforms, achieving a rating of 4.5 stars based on 26 reviews.

Positive feedback emphasizes the company’s professionalism, responsive customer service, and effective pest management solutions.

Examples of positive reviews include:
“Jeff and the team at our Truly Nolan are awesome! They’ve always gone above and beyond to help…” – Mark Macpherson
“Been with these guys since 2003, always professional and no termites here 😊” – Marge Kimball
“Great service and fast response times.” – Chris Bellinder, REALTOR

However, some negative feedback has been noted, including issues with pricing increases and lack of communication.

The complaint highlighted dissatisfaction with the service’s annual cost increase and inadequate handling of termite issues:
“Not impressed at all. They come over and bang on the wall with the end of the hammer and then charge an exuberant amount of money every year.” – John Bello
“They never called back to schedule anything… No chance. No warning. No timetable.” – Willie Dasinger

Review Summary:
Positive Sentiments: Professionalism, responsive service, effective pest control, friendly staff.
Negative Sentiments: Rising costs, communication issues, inadequate service resolution.

Additional Ratings:
BirdEye: 4.5 stars based on 26 reviews, indicating general customer satisfaction with occasional concerns.
Better Business Bureau (BBB): The business has a profile, but specific ratings and complaints were not available.

Total Lead Smart Rating: 7.8/10. This rating reflects overall solid customer satisfaction and effective services, tempered by notable complaints regarding communication and cost.

Conclusion:
Truly Nolen appears to be a reliable choice for pest control services in Summerville, SC, with many customers praising their professionalism and effective pest solutions. However, potential clients should be mindful of the mixed reviews, particularly concerning pricing and service communication before making a decision.