Terminix

Overview:
Terminix is a reputable pest control service located in Panama City, FL. With a strong focus on customer satisfaction and comprehensive pest management solutions, the company caters to residential and commercial clients, addressing a wide range of pest issues including termites, rodents, and general pest control.

Services Provided:
– Termite control
– General pest control
– Rodent control
– Wildlife removal
– Customer support

Wildlife Control Offered:
Yes

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (850) 328-3703
Website: https://www.terminix.com/exterminators/fl/panama-city-2622/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=panamacity

Customer Reviews and Sentiment:
Terminix has received a favorable overall rating of 4.5 stars based on 621 reviews.

Positive sentiments emphasize the professionalism and efficiency of the technicians. Customers frequently mention the knowledgeable and friendly service they receive.
Examples of positive reviews include:
“The Tech explained everything to me very well. And did an outstanding job. Thanks” – Clifford Farmer
“Brallen called and came to the house. Very professional and pleasant.” – Reg Corbett
“My family and I appreciate the work he was able to do.” – M S

Conversely, there are complaints regarding miscommunication and billing errors, which led to significant customer dissatisfaction.
Negative sentiments highlight issues such as inconsistent pricing and unresponsive customer support.
Examples of negative reviews include:
“I spent 45+ min on the phone… I’m furious and disappointed.” – Felicia Bosland
“My billing statement keeps going to previous owners email… SQUARE YOURSELF AWAY TERMINIX I.T. AND ADMIN!” – Davis

Review Summary:
Positive Sentiments: Professional technicians, knowledgeable support, effective treatment solutions.
Negative Sentiments: Miscommunication regarding pricing, billing errors, lack of follow-up.

Additional Ratings:
BirdEye: 4.5 stars based on 621 reviews, echoing a similar satisfaction level among customers despite some complaints.
Better Business Bureau (BBB): The business has a profile and is not accredited with a rating of B-. There have been complaints related to billing and service issues.

Total Lead Smart Rating: 7.2/10
This rating reflects the overall customer satisfaction against the backdrop of miscommunication and service hiccups that have disappointed some customers.

Conclusion:
Terminix stands out as a reliable pest control option in Panama City, recognized for their skilled technicians and effective pest solutions. However, potential customers should consider the mixed feedback regarding administrative issues before finalizing their choice.