Northwest Suburban Animal Control in Palatine, Illinois 60067

Northwest Suburban Animal Control

855 N Sterling Ave, Palatine, IL 60067

2.5 (8 reviews)

Overview:
Northwest Suburban Animal Control is a pest control service located in Palatine, IL. The company specializes in wildlife control, offering services to capture and manage unwanted animals in residential and commercial properties.

Services Provided:
Wildlife capture, animal control, raccoon removal, skunk removal, emergency wildlife assistance.

Wildlife Control Offered:
Yes

Timings:
Not available

Contact Information:
Phone: (847) 200-6590

Customer Reviews and Sentiment:
The company has received mixed reviews across various platforms.

Google Reviews: 2.5 stars based on 8 reviews.

Positive feedback emphasizes the professional and responsive nature of the service, particularly noting the skills of the technician, Steve, in managing wildlife issues.
Examples of positive reviews include:
“Steve is very responsive. He also knows how to recognize the wildlife he is trying to capture.” – Mary Kay Ducey
“Steve came in to our house, up into the attic & came down with 4 babies. He was a true professional.” – Lewis Becker
“Steve is always quick to return calls, knows what he is talking about and provides good service.” – Jeff Cohen

Negative feedback points to a lack of communication, missed appointments, and dissatisfaction with service outcomes.
Examples of negative reviews include:
“Did not show up for his appointment and never called to let me know.” – trev trev
“Maybe two weeks after he set the trap he simply picked it up and left, never even saying another word.” – Ed B
“This guy is a joke. rude and unprofessional.” – Shah Jahan

Review Summary:
Positive Sentiments: Responsive service, knowledgeable technician, effective wildlife capture.
Negative Sentiments: Poor communication, missed appointments, unsatisfactory service results.

Additional Ratings:
BirdEye: 2.5 stars based on 8 reviews, indicating a trend of dissatisfaction despite some positive experiences.
Total Lead Smart Rating: 4.0

This rating reflects the positive feedback received but is offset by the number of customer complaints regarding service reliability and communication issues.

Conclusion:
Northwest Suburban Animal Control presents a mixed bag of services for wildlife control in Palatine, IL. While some clients appreciate the expertise and responsiveness of the technician, others report significant concerns regarding service reliability and communication. Potential customers should weigh these aspects carefully when considering using their services.

Member Since August 2024

Listing Id 203975

Contact Info

855 N Sterling Ave, Palatine, IL 60067
(847) 200-6590
Lead Smart Rating :
4.0/10.0

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Listing location

855 N Sterling Ave, Palatine, IL 60067

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Reviews

Mary Kay Ducey

2 years ago

Steve is very responsive. He also knows how to recognize the wildlife he is trying to capture. He is the best.

trev trev

3 years ago

Did not show up for his appointment and never called to let me know. I wasted Two hours waiting

Steven Betlinski

4 years ago

Unhelpful all u get is a voicemail. What good is that when you have a injured wild animals that needs immediate attention.I tried to save save a baby bird that I found flopping around in our yard. I believe it must have blown out of the nearby tree on a windy day. I didn’t see any mother birds around. I took it to vet & all they offered to do was euthanize it. They gave me this places info & I called them & got nowhere.So I took the bird back to where I found & tried to feed it a small worm. It kind of gnawed at the worm but wouldn’t swallow it.The little bird could fly about 10 yards & actually flew onto the garage roof . So I just had to let it go & hope for the best.Very disappointed I couldn’t get any help for this desperate & lost animal.

lewis becker

4 years ago

We had a raccoon in our attic. Yes we were both freaking out as we had never had to deal with an unwanted animal living in our home. Steve responded quickly,setting a trap outside on the ground.He explained to us that this time of year was when raccoons could be producing babies.He asked us to be patient,& we were.Two days after setting the trap ,we are now hearing the sounds of babies from above along with the scratching sounds that became all too normal.Patience paid off when I awoke one day to find we had caught the mother raccoon.Steve came in to our house ,up into the attic& came down with 4 babies.He was a true professional,knew his “stuff”, we are so grateful.He was also very reasonable price wise,would not hesitate to use again.Thank you Steve

Ed B

4 years ago

Responded right away, but after that it went downhill. I have a skunk under my gazebo. Steve came out with a beat up old trap that kept setting itself off. Placed it in only one spot around a gazebo for a week and checked it every day. Then another animal (Coyote I think) tried to get into it and moved the trap, so he turned it around probably thinking he’d catch the skunk trying to go back in (I’m guessing here because there was no communication after the first day). Maybe two weeks after he set the trap he simply picked it up and left, never even saying another word. The worst part is, I got this guy on recommendation from the Morton Grove police department! I will now need to take this matter into my own hands, which I should have done from the start (Steve charged $125 and has not refunded it)

Jeff Cohen

6 years ago

steve is always quick to return calls, knows what he is talking about and provides good service. been using him for years.

Shah Jahan

10 years ago

this guy is a joke. rude and unprofessional. you’d be better off taking care of the problem yourself.