Heron Home & Outdoor in Ormond Beach, Florida 32174

Heron Home & Outdoor

148 N Yonge St, Ormond Beach, FL 32174

3.8 (44 reviews)

Overview:
Heron Home & Outdoor is a pest control service located in Ormond Beach, FL. The company provides a variety of services aimed at pest control and lawn care, catering to residential customers in the area.

Services Provided:
– Pest control
– Lawn care
– Soil treatment
– Irrigation system inspection

Wildlife Control Offered:
No

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (386) 202-9116
Website: https://www.myheronhome.com/ormond-beach/?utm_source=google&utm_medium=gmb&utm_campaign=ormond_beach

Customer Reviews and Sentiment:
Heron Home & Outdoor has a mixed reputation based on its customer reviews:

Google Reviews: 3.8 stars based on 44 reviews.

Positive feedback often commends their professional technicians and services, highlighting experiences with customer service and the value for the pest control and lawn care packages.

Examples of positive reviews include:
“John was an exceptional technician. He was very thorough, efficient, and knowledgeable.” – Toni Bonfili
“Very informative and helpful and will be using them for other purposes.” – Rick Leahy

The negative sentiments in the reviews predominantly point to poor communication, ineffective services, and dissatisfaction with treatment results:
“What a disappointment. Our yard is worse now than before.” – Tim Wilsey
“I signed up… my grass was still horrible.” – cris billiau

Review Summary:
Positive Sentiments: Professional service, thorough technicians, detailed invoicing, good value for various service packages.
Negative Sentiments: Poor communication, ineffective treatment leading to customer dissatisfaction, unresolved complaints.

Additional Ratings:
BirdEye: 3.8 stars based on 44 reviews, aligning with a trend of mixed customer experiences.
Better Business Bureau (BBB): The company has an NR (No Rating) status with no significant complaints reported.
Total Lead Smart Rating: 5.3/10, reflecting a balance of positive service experiences against notable customer dissatisfaction and unresolved issues.

Conclusion:
Heron Home & Outdoor provides a range of pest control and lawn care services in Ormond Beach, FL, with an emphasis on professional service delivery. While many customers appreciate the thoroughness and efficiency of some technicians, potential clients should carefully consider the mixed reviews and customer experiences regarding service effectiveness and communication before making a decision.

Member Since August 2024

Listing Id 203777

Contact Info

148 N Yonge St, Ormond Beach, FL 32174
(386) 202-9116
Lead Smart Rating :
5.3/10.0

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148 N Yonge St, Ormond Beach, FL 32174

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Reviews

Daniel Diaz

3 weeks ago

What a waste. Guy comes out a day late. Spends 4 or 5 mins, didn’t pull out a test meter or anything and tells me $1875 for a new meter and panel that he never even tested.

Eric Johnsa

a year ago

My sales rep was very professional and sensitive to my many needs. I purchased new installed sod and joined their grass, shrub, tree care, and pest control service and it is very cheap for what they offer. They give you very detailed itemized invoice with each visit that shows you pictures of your lawn with comments by the technician and specific details of the work they performed. I’m really happy with my service.

Sue Drummond

a year ago

I don’t use Heron. I use Trugreen

Tim Wilsey

a year ago

So unfortunately we have to update this post. Over a year ago we started with Heron. We did everything they recommended including cut height, watering etc. What a disappointment. Our yard is worse now than before. The promise to treat our yard and not use mass mixed chemicals was not correct. We have more weeds growing than ever. We went went another company a little over a month ago, and WOW what a difference. Just in the first 6 weeks, we see the problem areas starting to remedy. Heron was highly recommended to us, and I am sorry we did not get what was promised. We had multiple on site visits with the manager to no avail, nothing changed. After cancelling service, I have requested on numerous occasions a call back from a manager to discuss. No Call Back at all. Sorry I wasted so much money before switching. Do not recommend.

Toni Bonfili

a year ago

John was an exceptional technician. He was very thorough ,efficient and knowledgeable. Thank you for your company’s committment to service excellence. I’ve been a customer for lawn care for over 5 years and due to my experience I’ve now added your interior pest control.

Rick Leahy

2 years ago

They came out the next day!! Very informative and helpful and will be using them for other purposes. Thank you Peter Price and great pricing!!!

cris billiau

2 years ago

I signed up in September my grasswas still horrible so at the end of March I canceled I paid 500 something dollars for the year my refund was a 138. So just now before you sign my grass still looked terrible after 6 months and this is the 2nd time I’ve tried this company do not use them. Ps they owe me more then 138.00,

Andy B

2 years ago

Mike Smith from the Ormond FL office came by to do an irrigation system inspection, here for an hour! Gave me several heads to adjust or replace. Also used a meter to locate cause of the roof leak in my office. Mike is a super professional. Glad I switched to Heron for lawn fert & pest control!

James Kendall

2 years ago

Picture shows regional manager, Fernando, helping to restore a very troublesome area of my lawn. I think the picture says it all as to the exceptional response to my needs by Heron management.

Chuck McIntire

2 years ago

So far so good