Frontline Pest Control in Orem, Utah 84058

Frontline Pest Control

63 W University Pkwy, Orem, UT 84058

3.5 (8 reviews)

Overview:
Frontline Pest Control is a pest control service located in Orem, UT. The company offers a range of pest control services primarily aimed at residential clients.

Services Provided:
Pest control services (with emphasis on mosquito control, based on reviews)

Wildlife Control Offered:
No

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (877) 378-7280
Website: https://www.frontlinepestcontrol.com/?utm_source=gbp&utm_medium=organic&utm_campaign=gbp-orem

Customer Reviews and Sentiment:
Frontline Pest Control has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 8 reviews.

Examples of positive reviews include:
“Best pest control service I have ever had!” – Dan Oman
“Great service, great people, and overall a great place to work.” – Guillaume Bergeron

Negative feedback highlights issues with service quality, transparency, and billing. Customers have expressed frustration over unexpected charges and poor communication.

Examples of negative reviews include:
“I will make sure to warn all my friends about how horrible they are and how rude management was towards me.” – Kelly Jo Mays
“They claim they notified me by text and email but the messages were generic and unspecified.” – Dr. Susanna McPhilomy

Review Summary:
Positive Sentiments: Good service experience from a few customers, dedication of employees, quality service.
Negative Sentiments: Lack of transparency, unexpected charges, poor customer service, and communication problems.

Additional Ratings:
BirdEye: Not available
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 4.5/10
This rating reflects a more significant emphasis on the negative experiences reported by customers, despite some positive comments regarding service and employee dedication. The recurring complaints about unexpected charges and poor customer handling considerably lower the overall score.

Conclusion:
Frontline Pest Control has potential with some positive testimonials regarding their service. However, numerous complaints regarding transparency and customer service may be a red flag for prospective clients. It is advisable for potential customers to weigh their options and consider these factors before engaging with the company.

Member Since August 2024

Listing Id 203661

Contact Info

63 W University Pkwy, Orem, UT 84058
(877) 378-7280
Lead Smart Rating :
4.5/10.0

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Listing location

63 W University Pkwy, Orem, UT 84058

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Reviews

Kelly Jo Mays

2 years ago

I had a phone call saying my appointment had been canceled on the day they were suppose to come spray the INSIDE of my home So I canceled further service. Yet I get a bill for $79.00 saying they came and sprayed the outside of my house! Sorry but if you call and say you canceled my appointment don’t come on my property performing a service and want me to pay for it! I called customer service and told them what had happened, after speaking with 3 different individuals they told me they would take care of it and cancel my account. I get a call 2 weeks later wanting their money and they NEVER closed the account! NO ONE should use this company! I will make sure to warn all my Friends about how horrible they are and how rude management was towards me. I am a business owner and if I treated my clients this way I wouldn’t think they would come back.

구름

2 years ago

they were very confident about their services when signing. it ended up they lied(they dont perform services on commercial building, there hidden fees when cancelling), poor service(an hour work went down to less than 15 mins). i would like to say they are scammer level. After 8 months, they charged me $140 again without letting me know. I wasted $75+$140+$140+time to call these scammers. I WARN YOU NEVER DO ANY BUSINESS WITH THIS SCAMMER!

Dr. Susanna McPhilomy

2 years ago

I trusted the company but got very disappointed when I found out they performed a double service and charged me over $240. for one visit without my knowledge. They claim they notified me by text and email but the messages were generic and unspecified. It is sad that the company is doing their best to take advantage of the customers at the end of the mosquito season to charge them for the the non-existent pests and mosquitos. I will never use their service again. They should Care for the customers not for the money!

Dan Oman

4 years ago

Best post control service I have ever had!

Guillaume Bergeron

5 years ago

I’ve worked for Frontline for 8 years. It is refreshing to work for people who constantly try to do the right thing. They balance well between being focused on people and the numbers that help run the business. Great service, great people, and overall a great place to work.