Saela Pest Control in Naperville, Illinois 60563

Saela Pest Control

1755 Park St suite#200, Naperville, IL 60563

4.5 (550 reviews)

Overview:
Saela Pest Control is a pest control service located in Naperville, IL. They specialize in a variety of pest management solutions, focusing on safe and effective treatments for residential properties.

Services Provided:
Pest control, mosquito eradication, mice remediation, spider control, pet-friendly pest solutions, thorough inspections.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (630) 919-3343
Website: https://saelapest.com/chicago-pest-control/?utm_source=gbp&utm_medium=organic&utm_campaign=chicago+west

Customer Reviews and Sentiment:
Saela Pest Control has received varying feedback across multiple platforms:

Google Reviews: 4.5 stars based on 550 reviews.

Positive feedback praises their effective pest management, professionalism, and thoroughness. Customers particularly appreciate the use of pet-friendly products and the polite, communicative staff.

Examples of positive reviews include:
“UPDATE: even after years of using Saela, my review of their services remains the same…” – Monika Marko-Holguin
“We no longer have the multitude of spiders that we always had…” – Jenny Ala
“I’m completely satisfied and impressed with Saela.” – Linda Jaeger

However, there are notable negative sentiments related to customer service and service execution. Complaints often centered on lack of transparency, poor communication, and issues with the quality of service.

Examples of negative reviews include:
“Horrible service. The last 2 years have been a nightmare.” – Dr Acharya
“Horrible customer service. Technician lied about being on premise…” – Tom Wawczak
“Salary did not conduct business with me in a completely transparent manner.” – Pete Zievers

Review Summary:
Positive Sentiments: Effective pest management, pet-friendly products, professionalism, thorough inspections, polite staff.
Negative Sentiments: Poor customer service experiences, communication issues, perceived quality deficiencies in service delivery, transparency concerns.

Additional Ratings:
BirdEye: 4.5 stars based on 550 reviews, reflecting a trend of customer satisfaction, though issues were raised regularly.
Better Business Bureau (BBB): The business has a profile but is not accredited; detailed ratings were not noted. There have been some complaints regarding customer service.
Total Lead Smart Rating: 6.8/10

Conclusion:
Saela Pest Control serves as a viable option for pest management in Naperville, IL, offering a range of services with a focus on pet safety. However, potential customers should carefully consider the mixed reviews and reported issues with customer service before deciding to engage their services.

Member Since August 2024

Listing Id 202195

Contact Info

1755 Park St suite#200, Naperville, IL 60563
(630) 919-3343
Lead Smart Rating :
6.8/10.0

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Listing location

1755 Park St suite#200, Naperville, IL 60563

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Reviews

Dr Acharya

2 weeks ago

Horrible service. The last 2 years have been a nightmare. I would never recommend them. They charged me 6K to change out my roof insulation, did a shoddy job. Sent one tech after the other never did anything to fix the issues. Do not trust them. You have been forewarned. I was just waiting for the contract to get over.

Tom Wawczak

a month ago

Horrible customer service. Technician lied about being on premise and after talking with a manager, which took way longer than it should’ve and they’re still trying to charge me. BEWARE

daniel taylor

3 months ago

Crooks

Monika Marko-Holguin

7 months ago

UPDATE: even after years of using Saela, my review of their services remains the same. They continue to maintain their excellency in pet friendly products that are effective, friendly employees that provide great service, and prices that won’t kill your bank account. Thank you Saela!

Jenny Ala

8 months ago

We no longer have the multitude of spiders that we always had. When we had a yellow jacket nest, they were here 4 times to get rid of it. No extra charges. They do a fabulous job!

charles desjarden

8 months ago

It’s unfortunate that I have to give a mixed review. We had hired this service for many years, and they neglected to go into the attic, which is part of the contract. The only reason we use them was to remediate 1000s of dollars of damage that was done by mice, infestation and addict due to their Lack of detail on their service. I really think that makes it a poor choice unless they have changed I feel as though we have paid all those years for no real service. The gentleman that came out to remediate our mice infestation indicated that all the traps were placed improperly, and had to remove them, and do them again as well , so I really don’t know how I could give a full great review as this is our experience, though the gentleman that came out was very professional, and this was no fault to his but the previous service people over the years, neglecting from why I understand the common issue, which end up costing us a great deal of money

Pete Zievers

8 months ago

Salary did not conduct business with me in a completely transparent manner. I am a dissatisfied customer and as of this writing Saela does not seem to care.

mel dayag

8 months ago

Good job this time

Linda Jaeger

9 months ago

I’ve had Saela Pest Control Services for several years and I especially appreciate their politeness and thoroughness. I think they go beyond the call to communicate what they have done each round of service, often pointing out pests I would otherwise not have been aware of. I like their mosquito eradication for the patio. Completely satisfied and impressed with Saela.

Rob Goldman

9 months ago

Tim was very thorough going in and around my home for mice and spiders.