Sureguard Lawn & Pest in Mansfield-TX, Texas 76063

Sureguard Lawn & Pest

1475 Heritage Pkwy #221, Mansfield, TX 76063

4.9 (353 reviews)

Overview:
Sureguard Lawn & Pest is a pest control service located in Mansfield, TX. The company specializes in a variety of pest management solutions, ensuring that residential and commercial properties remain pest-free.

Services Provided:
Pest control services, inspections, extermination treatments, and pest management plans.

Wildlife Control Offered:
No

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (817) 453-6133
Website: http://www.sureguardpest.com/

Customer Reviews and Sentiment:
Sureguard Lawn & Pest has a strong positive presence with a 4.9-star rating based on 353 reviews as of July 19, 2024.

Positive feedback highlights the company’s professionalism, thoroughness, and customer care. Customers frequently praise friendly technicians and their effective pest control solutions.

Examples of positive reviews include:
“Kenny is a very good hearted person who has my best interests in mind. As long as Kenny is there, I will be a Sureguard customer!” – Barrett Garrison
“Dalton who does my extermination is the best.” – Linda Griffin
“Excellent service scheduling and communicating quickly.” – J P B

The complaint noted dissatisfaction with service effectiveness and communication, specifically regarding an unresolved pest issue and a cancellation fee, which led to customer frustration.

Negative sentiments include:
“I have had problems with ant mounds, tons of spiders, and yellowjacket nests.” – John Parrott
“Making your customer feel like it is their fault things aren’t going as planned shouldn’t be.” – John Parrott

Review Summary:
Positive Sentiments: Professionalism, thorough inspections, effective pest treatments, helpful technicians, and excellent customer service.
Negative Sentiments: Service effectiveness issues, poor communication, and dissatisfaction with billing practices regarding cancellation.

Additional Ratings:
BirdEye: 4.9 stars based on 353 reviews, demonstrating consistent customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating reflects high customer satisfaction but is moderated by the presence of critical feedback regarding service effectiveness and communication issues.

Conclusion:
Sureguard Lawn & Pest is a reputable choice for pest control services in Mansfield, TX, renowned for its professional approach and effective pest management solutions. However, prospective customers may want to consider the reported service discrepancies before making a commitment.

Member Since August 2024

Listing Id 200361

Contact Info

1475 Heritage Pkwy #221, Mansfield, TX 76063
(817) 453-6133
Lead Smart Rating :
8.5/10.0

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Listing location

1475 Heritage Pkwy #221, Mansfield, TX 76063

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Reviews

Barrett Garrison

4 months ago

Kenny came out and showed me all the ways the rodents can come in my house and I wasn’t even charged anything for an inspection. Kenny is a very good hearted person who has my best interests in mind. As long as Kenny is there, I will be a Sureguard customer!

Toyosi Ogunpitan

11 months ago

The professional that was sent , I forgot his name unfortunately.. very polite, explained some things, pay attention and got his work done . Thank you

Dana Slechta

11 months ago

Odes did a great job in explaining what he found and how he was going to treat it. He was very polite and professional.

John Parrott

a year ago

BUYER BEWARE! We moved into our new construction home in March and called Sureguard out to start a plan of service. We signed up with their “Gold” plan as I am not a fan of pests and like seeing them dead. Since March, we have continued to have problems with Ant mounds, TONS of Spiders (inside and outside), and yellowjacket nests. I e-mailed Sureguard on 7/1 to go over options for terminating our agreement as I am not satisfied with the services they have provided. Since then, one of our dogs was bitten by a pest and his eye is swollen shut. The office contacted me today (6 days later) asking me what issues we are experiencing. (the issues stated in the email) The Rep on the phone stated she wanted to send out a Manager. I declined this option. After being placed on hold she (or another rep) stated she wasn’t charging me for the remaining pest control visits but was charging $350 for the cancellation of the termite product. Cancellations are part of business but making your customer feel like it is their fault things aren’t going as planned shouldn’t be. I also had no interest debating the number of times I contacted you or that your trucks are equipped with GPS. So, from March 16th to today, Sureguard was paid $994.10 for failed services. Enjoy the $350 Cancellation Fee – I will NOT be recommending your services to anyone.

Mari Rodriguez

a year ago

We met Oscar as he was doing for door to door promotion for Pest Control services. He is very nice, great attitude, informative and told us about the different types of pest control plans the prices are affordable. Definetly recommend Oscar for your post control tech. EXCELLENT CUSTOMER SERVICE WITH A SMILE

Linda Griffin

a year ago

I have had a very good experience with Sureguard and Dalton who does my extermination is the best.

James Travis

a year ago

Jason was awesome. Dry informative and professional. Great team member!

Encore Morrow

a year ago

Charles is the best techinican I have seen in the past 30 years, he treated my unit really good and made sure I was covered. He is also very informative

Rex Martinez

a year ago

Good service

J P B

a year ago

Excellent service scheduling and communicating quickly. Our Tech did an excellent job onsite and was a pleasure to work with. Highly recommend.