American Rat Control Inc.

Ted Liu

a day ago

Kat’s Pest Solutions came out to give a free evaluation of an opossum problem we had at our building. I spoke with Kat at length, and she gave us great advice on how to address the issue for the best of our building and for our tenant. Very reasonable and considerate, I’d definitely consider them again for other services in the future.

Kris Anderson

2 months ago

I made several calls to rat exterminator companies yesterday, after about a week of trying and failing to catch a rat ourselves. Louis, the owner of American Rat Control, was the fastest to respond and came out within a couple hours. He was thorough, courteous, and effective. By the time he left, we knew where the rat had gotten in, we had proper traps laid down inside, a plan to clean up sources of food we had thought were secure but were not, as well as a plan for outdoor control. The traps worked within hours, catching and killing the rat. A huge relief. Pricing was also very reasonable. I fully recommend this company.

ANDREA VOLORE - REALTOR

a year ago

I could not be happier with this company. We bought a home with some unwanted residents in it. Louis has referred us to a great company to remove all the infested insulation. Once that was done Edgar came out and did a very thorough job of Rodent proofing our home. He also did a great job replacing the screens on our crawlspace, and are coming back checking on the traps regularly. I am very sad to see some of the negative reviews which truly do not represent the company I know and worked with. These guys are great. Louis and his people have your best interest at heart and my experience has been very pleasant, positive and successful. If you watch them and see what these guys have to do to get the work done even in the heat of 110 Fahrenheit temperatures, you will have a greater respect for their work. Highly recommend them and continue to do so. Thank you Louis and your Team. Great Job at our new home… THANKS

Kori A

2 years ago

Louis is always professional and helpful! No more issues with bugs!

Mark B

2 years ago

I made an emergency call to American Rat Control this morning to remove a rat from my tenant’s outdoor home pre-school. Fortunately Louis, the American Rat Control company owner, called back quickly and happened to be in the area. Without an appointment he immediately came over and quickly removed the rat so it wouldn’t affect the kids. I’m so thankful to him for being so gracious and altering his schedule for me. If you want to work with a professional who gives you good solid honest service, I highly recommend him. He’s now my guy for any rodent removal I need.

Ross Sirochman

4 years ago

Beware! Service and customer service sub-par. I’ve dealt with this company for approximately 2 years, in hindsight shame on me for it. I’ve called them at least 3-4 times throughout the 2years asking why they didn’t show up, this is after 2-3 months minimum of no-show. The only indicator being my yard is a mess with mole or gopher pot holes and tracks. The customer service is terrible, don’t ever call me back or return my calls. I have to usually call them 2-3 times to elicit a response. Then the promise of a next day service appointment with a no-show. No thanks! There are plenty of exterminator services in the city, don’t burden yourself with this company. If I could rate with a zero, I would!

tracy caseres

5 years ago

The prices are really expensive and their service is terrible. They say they will call you back, but they never do.

Sandy Tolan

5 years ago

This used to be such a good company. We recently moved from West Hollywood, where we used ARC several times, to the hills between Glendale and Montrose, where we noticed a rat problem a couple of months after moving in. The owner came out and described our problem and we negotiated a solution for rat-proofing, before the critters got inside our house. He said they’d be in touch to seal the place off and set bait stations. I waited, and waited, and waited… I called, and called, and called. We were told there had been a death in the family and of course we understood, but we were promised that someone would be coming out soon. By now five weeks had passed… and then, I heard scratching inside our house, in the walls. And my wife noticed something had been eating from our dog bowl. Clear signs of a rat. I called for the fifth time, begging them to send someone out. The nice clerk, Brionna, apologized and promised someone would come out on Friday or Saturday, and she would call me to let me know. They would come for no additional charge beyond the original $425 for rat-proofing. I waited some more. No call, no visit. And no answer Friday night and Saturday when I called. No one called on Monday either. Finally I called on Tuesday and asked for Brionna. “She’s no longer working here,” I was told. “Finally I lost it – what is wrong with you guys? This is the SIXTH time I called, and meantime, you’ve dragged your feet so long, we now have rats in the house!” Now came the response: “Hold, please.” The receptionist (poor woman, having to deal with an angry client) calls the owner. After 10 minutes (“your call is important to us!”) she comes back. The owner said “we can come out there tomorrow” – and charge me an extra $325 – for a problem they could have prevented if they had come four, three, two, even one week ago. No thanks. I’m going elsewhere. And I suggest you do too.

R Luna

5 years ago

If you want someone to take your money and no-show, call ARC. Summary: ARC is slow, repeatedly failed to call to schedule or cancel visits (when they cancelled) and show up after they were paid for their proposal for rodent control. Also, they have poor communication within their office (they lost track of payment). Their inspection was poor and missed anything that the technician had to bend over to see (the technician had a big pot belly and did not bend over or get low to the ground). Long Version: The night I moved into a house and I heard pitter patters in the attic at night and early morning and found droppings on the kitchen counter. ARC was near, so I called. First warning should have been that they never called back to schedule a visit. Once I called ARC back to schedule the initial inspection, their technician came by to inspect. He said he thought there were two rats (based on two different sizes of droppings) and said he would draw up a proposal. The inspection was half-baked: he was too chubby to lean over, so he missed everything he could not see standing up, like large gaps under the doors. His proposal reflected that. When I pointed it out, he said he didn’t see any problems from where he was standing. Duh. ARC provided a proposal quickly, fee was paid, they said they would call back to schedule a time to set traps and do the work, and then… Nothing. 2 weeks went by, and all I got from them was silence. I called them (again) to schedule (again), set a time, and when the day and time for the visit rolled around, I waited. They no-showed. When I called to find out why ARC no-showed, the receptionist said they did not have a record of payment, so they cancelled the appointment–without calling, of course. She apologized for the technician not calling. Then, she claimed someone called but could not reach me. Like most people, I have voicemail and my phone shows all incoming and missed calls, and they never called. I pointed that out, and she just apologized (not sure if it was an apology for no-show, for not calling or for claiming someone called when they didn’t). After more back and forth and me naming the person who took the payment–as two more weeks went by–they discovered that yes, they had taken payment! So I tried scheduling the work again… Guess what? Two weeks before they had an opening. I let ARC pick the day & time for the work. They gave me a 1 hour window. Halfway through the scheduled window (during which ARC did not call, and no technician arrived), I called them, thinking I would confirm I was on the schedule and someone was coming. This was during their published business hours (after 8:00 a.m.) Their answering service picked up, and said that ARC’s phones should not be forwarding to them because it was during business hours. The answering service did not have contact information to forward my call, but said they would submit a written message to ARC. So, a second time, ARC no-showed. It has been 8 weeks, most of which has been trying to get ARC to show up, which they have still failed to do.

Brandon Dukat

5 years ago

Horrible place