Terminix

Overview:
Terminix is a reputable pest control service operating in Lansing, MI. The company specializes in a range of pest management solutions designed to address various pest-related challenges for both residential and commercial clients. With a strong emphasis on customer service and efficient pest control methods, Terminix has built a significant presence in the industry.

Services Provided:
– Termite control
– Rodent control
– General pest control
– Treatment for insects (ants, spiders, etc.)
– Preventative measures

Wildlife Control Offered:
No

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (517) 234-3654
Website: https://www.terminix.com/exterminators/mi/lansing-2465/?utm_source=gmb-listing&utm_medium=organic&utm_campaign=local&utm_term=lansing

Customer Reviews and Sentiment:
Terminix has received a positive response from customers, with an impressive average rating of 4.4 stars based on 440 reviews.

Positive feedback highlights the professionalism, knowledge, and helpfulness of the technicians, particularly highlighting the service provided by technician Ken.

Examples of positive reviews include:
“The specialist Nick was amazing. Explained things thoroughly, was professional, and helpful as much as he could be.” – Jennifer C
“Ken was very knowledgeable and walked me through the entire process.” – Lucas Rutherford
“Timely, professional and efficient. Ken is 5 star rated.” – Yolanda Moss

On the other hand, some reviews pointed out issues regarding customer service and billing, as noted in the following complaint:
“Jumping hoops when I was billed automatically twice for services I personally spoke with technician to cancel.” – eileen pearson

Review Summary:
Positive Sentiments: Professional technicians, thorough explanations, and friendly service.
Negative Sentiments: Issues with billing and communication in certain cases.

Additional Ratings:
BirdEye: 4.4 stars based on 440 reviews, consistent with customer satisfaction.
Better Business Bureau (BBB): The business has a profile with a BBB rating of A+, indicating a strong reputation for resolving customer concerns.

Total Lead Smart Rating: 8.5/10
This rating reflects the overall positive customer experiences, high satisfaction with service quality, and some minor issues noted in customer complaints.

Conclusion:
Terminix emerges as a reliable choice for pest control services in Lansing, MI, recognized for its knowledgeable technicians and commitment to professional service. However, potential clients should be aware of occasional billing issues as indicated in some reviews before proceeding.