Terminix

Overview:
Terminix is a well-established pest control service located in Fayetteville, North Carolina. The company specializes in comprehensive pest management solutions, providing effective treatments for various pests including rodents and insects.

Services Provided:
– Pest control
– Termite control
– Rodent control
– Moisture barrier installation
– Pest inspections

Wildlife Control Offered:
No

Timings:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (800) 284-7911
Website: http://www.insect.com/

Customer Reviews and Sentiment:
Terminix has received a generally positive rating, with Google Reviews showing a score of 4.4 stars based on 28 reviews.

Positive feedback emphasizes the professionalism of the technicians, their attentiveness to customer needs, and effective service provided, with customers describing technicians as amazing and professional.

Examples of positive reviews include:
“Austin Dyal is amazing. I felt someone went above and beyond to make sure our pest issues were taken care of!” – CWB
“He treats our Cabin home as it was his. I highly recommend Ron and because of him Terminix.” – kevin kelly
“Brandon Harper was amazing! He is motivated and eager to help others!” – Tiffany Ammons

Conversely, a negative review highlighted issues with customer service, particularly concerning long hold times and the inability to report a serious driving concern regarding one of their vehicles.

Example of a negative review:
“They had me on hold for half an hour… I called corporate and they don’t have a ‘how’s my driving’ phone number.” – John McCosley

Review Summary:
Positive Sentiments: Professionalism, thoroughness, effective pest treatment, friendly service, and responsive technicians.
Negative Sentiments: Poor customer service experiences, particularly related to callback times and reporting concerns.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects the overall customer satisfaction, quality of services provided, and the single noted issue with customer service responsiveness. The strong positive feedback from numerous customers significantly contributes to the score, despite the concerns raised in a few reviews.

Conclusion:
Terminix appears to be a reliable choice for pest control services in Fayetteville, NC, praised for their professional technicians and effective pest management. However, potential customers should be aware of occasional customer service issues that have been reported.